Billing/Scheduling Associate II – Neurology

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WashU IT

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

WashU IT is the information technology department of Washington University in St. Louis, providing essential IT services and support for the university's students, faculty, and staff. The department is integral to facilitating the university’s academic, research, and administrative functions, ensuring that technological resources and solutions are efficiently delivered and maintained across the university’s campuses. WashU IT also plays a crucial role in helping the university confront complex technological challenges and enhance its operational capabilities.

📋 Description

• Obtain insurance information from patients and counsel them on alternative financial assistance options • Communicate with physicians and clinical staff to assist with urgent or referred patient scheduling requests • Provide patient scheduling services, including collecting demographics and insurance registration • Review and update new-patient schedules when necessary • Call patients with appointment-time reminders and obtain insurance information and referral forms • Process internal physician referrals for clinical care • Explain billing processes to patients and staff • Answer incoming inquiries from patients and third-party payers • Assist with basic account maintenance activities • Assist patients with insurance questions regarding billing • Assist staff with reminder cards and other scheduling duties • Work Relatient patient-reminder system results and contact patients or make scheduling changes • Make daily edits and temporary changes to provider scheduling templates based on physician input • Schedule and register patients by phone or email without patient contact

🎯 Requirements

• High school diploma or equivalent high school certification, or combination of education and/or experience • 3 years of relevant experience • No specific certification or professional license required • Driver’s license not required • Ability to obtain insurance information and referral forms • Ability to schedule and register patients by phone or email • Knowledge of billing processes, insurance questions, and financial assistance • Preferred knowledge of billing systems, Epic EHR, financial information, insurance, medical office support, Microsoft Excel, Microsoft Office, Microsoft Word, scheduling, and third-party claims • Ability to perform the essential functions of the position satisfactorily • External candidates receiving an offer must complete applicable pre-employment screening

🏖️ Benefits

• Up to 22 days of vacation • 10 recognized holidays • Sick time • Competitive health insurance packages with priority appointments and lower copays/coinsurance • Free Metro transit U-Pass for eligible employees • Defined contribution 403(b) Retirement Savings Plan • University contributions starting at 7% to the retirement plan • Wellness challenges • Annual health screenings • Mental health resources • Mindfulness programs and courses • Employee assistance program (EAP) • Financial resources • Access to dietitians • 4 weeks of caregiver leave to bond with a new child • Family care resources for continued childcare needs • Adult care support • Tuition coverage for employees and their families, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years