Account Manager, Restaurant SaaS – AI

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $67k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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This company has sponsored H1B visas in the past.

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Yelp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

Food & Beverage • Hospitality • Marketing

Yelp is a platform that connects people with great local businesses, allowing users to write and share reviews of a variety of services including restaurants, boutiques, salons, dentists, mechanics, plumbers, and more. With approximately 155 million cumulative reviews contributed by users, Yelp enhances the consumer experience by bringing traditional word-of-mouth recommendations online.

📋 Description

• Oversee a designated group of accounts and serve as the main point of contact throughout the client lifecycle • Build and maintain strong client relationships through regular communication and proactive support • Master Yelp’s solutions, train clients, share best practices, and recommend tailored products • Lead new client onboarding to drive early adoption and long-term success • Gather client feedback and share insights with internal stakeholders • Analyze client data, prepare custom reports, and communicate key metrics and insights • Work with Product, Sales, and Support to address client needs and drive improvements • Embrace feedback and adapt in a fast-paced environment • Identify and pursue upsell opportunities based on client goals and usage • Support account initiatives and participate in limited travel as needed

🎯 Requirements

• 3+ years in account management, customer success, or client services • Proven ability to manage a portfolio of accounts through their full lifecycle • Strong verbal and written communication skills with proven follow-through • Ability to interpret data, create reports, and communicate actionable insights to stakeholders • Proven track record of cross-functional collaboration with Product, Sales, and Support teams • Experience managing customer accounts, ideally in SaaS, tech, or digital solutions • Willingness to travel on a limited basis • Access to an individual hardline high-speed internet connection in the workspace; satellite internet and mobile hotspots cannot be used

🏖️ Benefits

• Full medical, vision, and dental coverage effective the first day • Mental health support and services via Modern Health • 15 days PTO, increasing with 2+ years of tenure • 7 paid wellness days • 12 paid holidays plus one floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Professional development reimbursement • Work from home reimbursement