Account Manager

🕒 June 17

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YOOBIC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

☁️ SaaS

🤝 B2B

🛒 Retail

💰 $50M Series C - YOOBIC on 2021-07

SaaS • B2B • Retail

YOOBIC is a mobile-first, all-in-one digital workplace platform designed to empower and engage frontline teams in retail and hospitality with tools for communication, mobile learning, and digitized task and performance management. The SaaS solution helps multi-location businesses achieve operational consistency, real-time visibility, and improved customer experience by streamlining communications, training, and execution across distributed workforces. Headquartered in London with global offices and customers, YOOBIC sells primarily to businesses and emphasizes operational excellence and frontline employee experience.

📋 Description

• Manage the growth of a portfolio client portfolio including upselling and cross selling YOOBIC products • Act as primary account owner and develop a comprehensive understanding of each client’ business challenges, evaluate client’s growth needs and offer appropriate strategies and solutions • Drive account growth, ensure renewal and deliver satisfaction to customers • Draft, negotiate and close business proposals • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders • Own and lead business reviews with your clients • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) • Manage pipeline and prepare reports on account status, assess account health

🎯 Requirements

• 2-4 years of experience in a similar client-facing Account Manager / Customer Success/ Client Relationship quota carrying role • Sales experience of achieving quarterly sales targets • A focus on driving value to the client and experience of working on ROI methodology • Love being in front of clients and people orientated by nature • Resourceful nature with excellent interpersonal and communication skills • Strong ability to adapt, bring new ideas to the table and execute on ideas bought forward • A positive can-do attitude and ability to motivate others • Strong multi-tasker and able to manage a high-volume of projects concurrently • Strong academic background, coming from a top tier business school • Right to work in the US

🏖️ Benefits

• Flexible work arrangements