Senior Application Support Engineer

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💻 Application Engineer

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zact

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Zact is a fintech company that provides an integrated payments and expense management platform designed for businesses and financial institutions. Their platform includes a suite of products for card management, expense management, and accounts payable automation. Zact's API-driven technology allows businesses to streamline financial processes by integrating directly with payment networks and accounting systems, ensuring compliance and managing expenses in real-time. The platform can be white-labeled for banks and offers solutions for various business use cases, such as fleet management and continuous compensation. Zact aims to simplify finance stacks, enforce budget policies, and optimize revenue sharing for partners.

📋 Description

• Lead triage of complex, multi-service incidents from initial signal through root cause, maintaining a documented timeline • Investigate production transaction, card, and account data issues using GCP observability tools and MySQL read replicas • Own post-incident reviews, including root causes, contributing factors, timelines, and preventive actions • Serve as senior technical escalation point for banking client issues • Design and maintain GCP Cloud Monitoring alerting strategies and observability dashboards • Define and track SLIs/SLOs for payment authorization, settlement processing, and card management flows • Partner with engineering to instrument new microservices with logging, structured fields, and correlation IDs • Design and build internal back-office tools, investigation dashboards, CLI tools, and support functions • Develop Python and/or Bash automation, scheduled queries, reconciliation jobs, and alert-to-ticket workflows • Own the support tooling roadmap based on toil volume and incident frequency • Communicate clearly with banking client operations and technical teams during incidents and integration investigations • Maintain known-issues logs and service-status communications • Build and maintain runbooks, MySQL query references, known-issues catalogues, onboarding materials, and architecture documentation • Lead a small global support team while handling tickets alongside two junior analysts • Mentor and develop two junior application support analysts • Run daily standups and weekly incident reviews across time zones • Define ticket triage, severity, escalation, and SLA-tracking processes • Partner with engineering and product to improve observability and supportability

🎯 Requirements

• 8+ years in application support, platform operations, or a technical operations role with a team leadership component • MySQL proficiency, including complex queries, execution plans, slow-query diagnosis, and index behaviour • Hands-on GCP experience with Cloud Logging and Cloud Monitoring; ideally Cloud Functions or Pub/Sub • Microservice troubleshooting across 3–5 services using correlation IDs and structured logs • Python or Bash scripting experience building time-saving automation tools • Methodical incident investigation and documentation • Strong written communication for incident updates, PIRs, client communications, and runbooks • Experience building or significantly contributing to a team knowledge base or runbook library • Experience leading and mentoring a distributed support team • Familiarity with REST APIs, Grafana, Pub/Sub, Jira or equivalent ticketing systems, and production read replicas • Ability to work with regulated, SLA-bound, audit-sensitive banking clients • Prior fintech or banking experience helpful but not required • Familiarity with commercial card concepts helpful but fully trainable • Remote candidates must be located in the United States • Standard shift availability of 8–10 hours per day with some overlap with US hours

🏖️ Benefits

• 100% Remote Working Option • Structured onboarding into the product domain • Growing runbook library to support ramp-up • Standard shift of 8–10 hours per day, with some overlap with US hours