Principal Product Manager – Partner Sales

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $183k - $275k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2019-09

Consulting • Marketing • Logistics

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Own the product strategy, vision, and roadmap for the Partner Sales ecosystem • Align technology investments with channel revenue goals • Map and optimize the end-to-end partner journey from onboarding and enablement through deal registration, pipeline management, and payout • Lead the technical strategy and product execution for integrating Impartner with Salesforce, Adobe, and other internal GTM systems • Ensure real-time data synchronization and unified partner workflows • Identify friction in the partner sales motion and build automated, scalable solutions • Accelerate partner deal velocity and reduce administrative overhead • Partner with Channel Sales Leadership, Revenue Operations, Engineering, and Partner Marketing to define requirements and deliver solutions • Establish and track KPIs for platform adoption, system performance, and channel revenue impact • Use data to iterate and improve the partner portal experience

🎯 Requirements

• 8+ years of Product Management experience • 3+ years specifically focused on B2B SaaS GTM, Channel Sales, Revenue Operations, or Partner Ecosystems at a Principal or Senior level • Deep understanding of indirect sales motions, including VARs, SIs, MSPs, and Tech Alliances • Hands-on experience managing and integrating PRM systems, specifically Impartner, with CRM systems, specifically Salesforce • Familiarity with integrating partner ecosystems into GTM toolchains, including Zendesk, marketing automation platforms, and data warehouses • Ability to transition between high-level channel strategy and technical requirements with engineering teams • Exceptional stakeholder management and communication skills • Salesforce Admin or Impartner certifications are bonus points • Direct Channel Sales or RevOps experience before Product Management is a bonus • Experience building custom partner portal experiences or APIs is a bonus

🏖️ Benefits

• Bonus, benefits, or related incentives may be available • Comprehensive benefits package • Flexible remote work for part of the week • Opportunities to connect, collaborate, and learn in person at Zendesk offices • Reasonable accommodations for applicants with disabilities and disabled veterans