Product Marketing Manager

🕒 October 9

🏢🏡 San Francisco – Hybrid

💵 $153k - $229k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🎁 Product Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2019-09

Consulting • Marketing • Logistics

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Develop and maintain deep understanding of the employee service market, particularly ESM and ITSM, including buyer personas, industry trends, and competitive landscape • Craft product narratives and solution messaging communicating core use cases and value of Zendesk’s employee service solution • Lead cross-functional sales, marketing, and customer initiatives • Collaborate with Product, Marketing, and Sales teams on product launch strategies • Develop launch assets including campaign materials, press releases, and analyst briefings • Enable go-to-market teams with customer-facing materials such as sales pitch decks, one-pagers, case studies, and demos • Support deals and customer engagements as a subject matter expert • Evangelize Zendesk Employee Service through public speaking engagements and analyst briefings • Report to the Director of Employee Service Product Marketing and work with the broader Product Marketing team

🎯 Requirements

• 10+ years of B2B SaaS product marketing experience • Direct experience in the IT Service Management (ITSM) or Enterprise Service Management (ESM) market • Exceptional storytelling ability • Superior analytical and problem-solving skills • Keen attention to detail and pattern recognition • Proven experience utilizing advanced AI tools for daily work and key projects • Executive presence and ability to engage and collaborate effectively with senior leadership • Strong project management skills • Excellent execution, follow-through, and attention to detail • Ability to operate independently in a startup-like environment • Ability to build and execute new programs and initiatives and deliver on tight deadlines • Customer-first mentality and passion for understanding and addressing customer needs

🏖️ Benefits

• Bonus eligibility • Benefits eligibility • Related incentives • Hybrid way of working • Flexibility to work remotely for part of the week • Inclusive workplace experience • Reasonable accommodations for applicants with disabilities and disabled veterans