Enterprise Customer Success Manager

🔥 12 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $98k - $156.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Serve as the day-to-day relationship lead for Showcase customers in the Enterprise segment • Host monthly Business Reviews to discuss engagement, updated customer goals and business or product updates • Deliver subject matter expertise on Zillow Showcase, including media and marketing • Address challenges and concerns while driving toward initial implementation • Advise customers on best practices and recommend system and process changes • Champion Zillow Showcase and related products and features to agents within client brokerages • Deliver training sessions to new users through phone, web-based, or in-person interactions • Ensure implementation and adoption align with internal and customer goals • Collaborate with Sales to determine renewal strategy and identify expansion opportunities • Leverage Tableau reporting, listing performance dashboards, and agent rosters to identify opportunities • Support clients’ goals through accountability targets • Influence lifetime value through product adoption, retention, and customer health scores • Efficiently onboard large, complex, and high-spend brokerage accounts

🎯 Requirements

• Four-year degree or equivalent experience • At least 5 years’ experience in a client-facing position (e.g.customer success, sales, business solutions, support) • Knowledge of the real estate industry preferred • Strong communications and interpersonal skills • Demonstrated organizational and time management skills • Flexibility in scheduling to meet customer needs with short turnaround • Ability to manage project completion with tight deadlines • Ability to work efficiently and effectively on project teams

🏖️ Benefits

• Equity awards • Remote work from a physical location of the employee’s choice • Employees may live in any of the 50 United States, with limited exceptions • Flexible work arrangements through Cloud HQ • Equal employment opportunity and disability accommodations