Customer Engagement Coordinator

🔥 0 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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ZipLiens

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

ZipLiens is a company that specializes in personal injury lien resolution services. They offer technology solutions and expert negotiation services to help law firms save time and resources spent on resolving various types of liens, such as healthcare and insurance liens. ZipLiens integrates with personal injury firms to provide significant time and cost savings, improving productivity and profitability. Their services also include process transparency and responsive communications through a customer portal. ZipLiens aims to ensure quality and timely reductions in liens by handling cases related to Medicaid, Medicare, military liens, private health insurance, hospital liens, and more. They are trusted by top law firms across the US for their efficient and effective lien resolution skills.

📋 Description

• Work assigned lead lists to identify, qualify, and advance new business opportunities • Triage inbound inquiries and route or respond based on fit and urgency • Maintain accurate HubSpot records and flag data gaps • Collaborate with marketing leadership on event strategies for lead capture and structured post-event follow-up • Architect ongoing HubSpot nurture campaigns for stale or closed-lost leads • Collaborate with Customer Success and Product on new release newsletters • Set up existing-customer campaigns and workflows in HubSpot • Escalate issues, insights, and opportunities to appropriate stakeholders

🎯 Requirements

• 2-3 years of experience in a customer or client-facing role • Prior experience with a CRM platform; HubSpot strongly preferred • Comfortable building workflows, campaigns, and reports, or eager to learn quickly • Comfortable leveraging AI tools for copywriting and workflow validation • Strong written communication skills for clear, engaging campaign and newsletter copy • Data-driven approach using performance and segment insights to optimize outreach effectiveness • Willing to travel to onsite events and engage directly with prospects, customers, vendor partners, business partners, and industry contacts • Strong virtual cross-collaboration skills across internal and external functional stakeholders • Accountable, solutions-oriented, detail-oriented, self-starter • Must be authorized to work in the United States without employer-sponsored visa support now or in the future

🏖️ Benefits

• Private Health Care Plan (Medical, Dental & Vision) • Company HSA contributions for HDHP participants • Flexible Spending Accounts (Health & Dependent Care) • Company-Paid Short-Term Disability Coverage • Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options • 401(k) Plan with Company Match • Paid Time Off (Vacation, Sick Time & Select Holidays) • Paid Parental Leave