Director, Artificial Intelligence – AI

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🕒 2 days ago

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Ziply Fiber

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

📡 Telecommunications

👥 B2C

💰 Corporate Round on 2022-11

Telecommunications • Internet Services • B2C

Ziply Fiber is a leading provider of fiber-optic internet services in the Pacific Northwest, offering high-speed internet plans that cater to both residential and business customers. With a focus on transparency and customer satisfaction, Ziply Fiber provides no annual contracts, no data caps, and a variety of multi-gig internet options designed for modern households and businesses. Their services include whole home WiFi, streaming TV, and phone services, making them a one-stop solution for connectivity needs.

📋 Description

• Define and lead Ziply Fiber’s enterprise AI strategy and roadmap • Establish a centralized AI operating model • Partner with executive leadership to identify, prioritize, and sequence high-impact AI use cases • Act as a hands-on leader who can move from strategy to prototype to production • Lead the design, development, and deployment of scalable AI solutions • Develop AI-driven capabilities that reduce churn, improve first-contact resolution, and reduce avoidable truck rolls • Drive automation use cases such as agent assist, intelligent routing, conversational AI, predictive dispatching • Collaborate with data, IT, engineering, and operations teams to build AI platforms and data pipelines • Establish and enforce AI governance frameworks

🎯 Requirements

• Bachelor’s degree in Computer Science, Data Science, Engineering, or a related field • Minimum of ten (10) years of experience in AI architecture, data science, or software engineering • Demonstrated ability to design cloud-native and edge AI architectures • Proficiency with multi-agent orchestration, Model Context Protocol, Agent-to-Agent interaction models • Proven experience designing and implementing enterprise-grade AI platforms • Proficiency with cloud-scale AI ecosystems such as Microsoft Copilot, Azure AI, OpenAI, AWS, or Google Cloud • Proficiency in Python and familiarity with SQL, R, or Java • Hands-on experience with frameworks such as TensorFlow, scikit-learn, and Hugging Face

🏖️ Benefits

• Medical • Dental • Vision • 401k • Flexible spending account • Paid sick leave and paid time off • Parental leave • Quarterly performance bonus • Training • Career growth and education reimbursement programs