CIAM & IDAM Services Lead

🕒 6 days ago

🇺🇸 United States – Remote

💵 $129k - $185k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Zoetis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1952

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

📋 Description

• Lead the Customer Identity & Access Management function within Zoetis’ Information Security organization • Oversee availability, reliability, operation, roadmap, and strategic direction of the SAP Customer Data Cloud (CDC/Gigya) platform • Manage B2B and B2C identity services including registration, consent management, authentication, sign-on, and password management • Partner with stakeholders, technologists, application owners, and external partners to translate requirements into scalable identity solutions • Support application onboarding and integration with the CIAM platform • Lead platform enhancements, global rollouts, QA, UAT, deployment validation, and continuous improvement • Manage SLAs and lead incident response, stakeholder communications, root cause analysis, remediation, and preventive actions • Ensure CIAM services align with corporate policies, GDPR, and CCPA • Advise business units and project teams on IAM requirements and appropriate solutions • Drive adoption of enterprise identity standards and identity-aware solution design • Develop and deliver best-practice guides, reference architectures, training materials, and enablement resources • Present identity strategies and recommendations to executive and other stakeholders • Design and implement IAM architectures for application and data integration • Troubleshoot and reengineer identity processes and interfaces • Develop and maintain tools, scripts, workflows, and automation for identity processes and anomaly detection • Lead technical initiatives from solution design through implementation and post-launch support • Lead direct reports and oversee approximately 10 Managed Service Provider consultants • Coordinate projects with Zoetis India Capability Center colleagues, onshore teams, and MSP resources • Manage SAP/Gigya, SailPoint, and other technology vendor relationships • Oversee project and contract resources against quality, budget, and timeline expectations • Provide strategic direction to cloud operations, cybersecurity, web development, data analytics, and marketing teams

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field • Advanced degree or relevant industry certifications such as CISSP or CCSP preferred • Deep expertise in Customer Identity & Access Management (CIAM), ideally with SAP Customer Data Cloud (CDC/Gigya) • Strong knowledge of OAuth, OpenID Connect, SAML, LDAP, and risk-based authentication • Experience integrating CIAM platforms with CRM, e-commerce, billing, and learning management systems • Strong understanding of Identity Governance, federated sign-on, privileged access, PKI, and directory services • Familiarity with SailPoint IIQ and Oracle Identity Manager • Experience managing platform scalability, availability, performance, upgrades, and feature rollouts • Knowledge of GDPR and CCPA privacy and compliance requirements • Strong incident management and remediation experience, including root cause analysis, impact assessment, workaround identification, and data remediation • Experience with REST APIs, ETL processes, and other integration technologies • Familiarity with CMS, DNS, JavaScript, CSS, HTML, and HTTPS • Understanding of data governance and data quality principles • Familiarity with SQL, Power BI, Alteryx, Tableau, Microsoft Excel, and Access • Experience working within Agile/Scrum development environments • Familiarity with SharePoint, Jira, and Confluence • PowerShell and Secret Server experience preferred • Strong vendor management experience, including oversight of MSPs and third-party technology partners • Excellent communication and presentation skills • Demonstrated ability to influence stakeholders and lead effectively within a global, matrixed organization • Fluency in written and spoken English • Ability to work during core business hours, with flexibility for global time zones and occasional off-hours needs • All applicants must possess or obtain authorization to work in the US for Zoetis

🏖️ Benefits

• Short-term incentive compensation • Long-term incentives • Healthcare and insurance benefits beginning on day one • 401K plan with a match and profit-sharing contribution from Zoetis • 4 weeks of vacation • Up to 20% travel for global meetings, conferences, or vendor engagements

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume