CIAM & IDAM Services Lead

🕒 6 days ago

🇺🇸 United States – Remote

💵 $129k - $185k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zoetis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1952

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

📋 Description

• Lead the Customer Identity function and oversee the availability, reliability, and operation of the SAP Customer Data Cloud (CDC/Gigya) platform • Manage the roadmap and strategic direction for B2C and B2B external Identity & Access Management solutions • Translate business requirements into scalable identity solutions with stakeholders, technologists, application owners, and external partners • Support application onboarding and integration with the CIAM platform • Lead platform enhancements, global rollouts, QA, UAT, and deployment validation • Manage SLAs and operational expectations • Lead incident response, stakeholder communications, root cause analysis, remediation, and preventive actions • Ensure CIAM services align with corporate policies and privacy requirements, including GDPR and CCPA • Advise business units, project teams, and technology partners on IAM requirements and solutions • Drive adoption of enterprise identity standards and identity-aware solution design • Develop best-practice guides, reference architectures, training materials, and enablement resources • Present identity strategies and recommendations to stakeholders, including executive leadership • Design and implement IAM solutions, architectures, integrations, tools, scripts, workflows, and automation • Lead large-scale technical initiatives from design through implementation and post-launch support • Lead direct reports and oversee approximately 10 MSP consultants • Coordinate projects with Zoetis India Capability Center colleagues, onshore teams, and MSP resources • Manage SAP/Gigya, SailPoint, and other technology vendor relationships • Oversee project and contract resources against quality, budget, and timeline expectations • Provide strategic direction to cloud operations, cybersecurity, web development, data analytics, and marketing teams

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field • Deep expertise in Customer Identity & Access Management (CIAM), ideally with SAP Customer Data Cloud (CDC/Gigya) • Strong knowledge of OAuth, OpenID Connect, SAML, LDAP, and risk-based authentication • Experience integrating CIAM platforms with CRM, e-commerce, billing, and learning management systems • Strong understanding of Identity Governance, federated sign-on, privileged access, PKI, and directory services • Familiarity with SailPoint IIQ and Oracle Identity Manager • Experience managing platform scalability, availability, performance, upgrades, and feature rollouts • Knowledge of GDPR and CCPA privacy and compliance requirements • Strong incident management and remediation experience • Experience with REST APIs, ETL processes, and other integration technologies • Familiarity with CMS, DNS, JavaScript, CSS, HTML, and HTTPS • Understanding of data governance and data quality principles • Familiarity with SQL, Power BI, Alteryx, Tableau, Microsoft Excel, and Access • Experience working within Agile/Scrum development environments • Familiarity with SharePoint, Jira, and Confluence • Strong vendor management experience, including oversight of MSPs and third-party technology partners • Excellent communication and presentation skills • Demonstrated ability to influence stakeholders and lead effectively within a global, matrixed organization • Fluency in written and spoken English • Ability to work during core business hours, with flexibility to support global time zones and occasional off-hours needs • Ability to travel up to 20% • All applicants must possess or obtain authorization to work in the US for Zoetis • PowerShell and Secret Server experience is preferred • Advanced degree and relevant industry certifications are preferred

🏖️ Benefits

• Short-term incentive compensation • Long-term incentives • Healthcare and insurance benefits beginning on day one • 401K plan with a match and profit-sharing contribution from Zoetis • 4 weeks of vacation • Equal opportunity employment • Reasonable accommodations for individuals with disabilities

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