Patient Administration Coordinator

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🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $50k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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ZOLL Medical Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🎖️ Defense

📦 Logistics

Healthcare • Defense • Logistics

ZOLL Medical Corporation is a prominent manufacturer of medical devices and related software solutions, dedicated to empowering healthcare professionals, emergency responders, and military personnel to deliver life-saving care and improve patient outcomes. The company provides advanced products such as automated external defibrillators (AEDs), monitors, defibrillators, automated CPR machines, ventilators, and more, alongside an array of software solutions that enhance the performance of healthcare and emergency services. ZOLL is committed to innovation in areas like cardiac resuscitation, temperature management, and sleep apnea, while also offering comprehensive training and support services to ensure optimal utilization of its devices. Proudly supporting communities with tools that enhance public and non-acute care, ZOLL aids in every moment of response and rescue, affirming its mission to aid in saving lives.

📋 Description

• Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL medical devices for clinically appropriate cases • Determine independently and collaboratively with office staff and healthcare providers how to bring patient cases to staff attention • Prioritize patient care, transitions of care, reorder documentation, and potential end-of-use objectives • Use individualized analysis and Plans of Care to advise providers and staff about patients’ next level of care and the role of ZOLL devices • Collaborate with ZOLL TM/RM to ensure appropriate service levels with minimal disruption • Manage follow-up processes with other departments, including National Accounts and payer-related activities • Maintain knowledge of clinical and value propositions for ZOLL products and services • Process required documentation promptly to prevent service delays and protect recurring revenue • Maintain knowledge of varied payer requirements and ensure compliance to improve reimbursement realization • Educate and train hospital and office staff on medical device order requirements and workflows • Improve claims billing yield within an assigned geography • Assist with departmental projects and special tasks • Achieve and maintain acceptable performance metrics • Comply with standard operating procedures and applicable healthcare regulations, particularly HIPAA • Work in hospitals, doctors’ offices, and other medical establishments within the assigned territory • Travel approximately 80% within a defined geography and occasionally work evenings or weekends

🎯 Requirements

• High School Diploma/GED required • Bachelor's degree from a four-year college or university, or equivalent combination of education and sales experience • Healthcare/Medical Device clinical or billing experience preferred • Ability to navigate hospital and clinic/practice environments, including hospital flow and document collection • Competent and confident provider and patient interaction • Valid driver's license required • Ability to plan proactively and work autonomously while collaborating with others • High sense of urgency and schedule flexibility • Superior organizational skills and ability to multitask • Problem-solving mindset and accountability for tasks end to end • Proficient working knowledge of MS Office, including Power BI, Excel, Word, and Outlook, preferred • Customer Relationship Management systems experience, including Salesforce.com and Dynamics, preferred • Ability to work independently with strong self-motivation • Willingness and ability to travel approximately 80% • Ability to work in hospitals, doctors’ offices, and other medical establishments within the assigned territory • Ability to occasionally work atypical hours, including evenings and weekends, based on business needs • Working knowledge of HIPAA and applicable healthcare-related regulations

🏖️ Benefits

• Annual salary of $50,000.00 to $55,000.00 • Potential bonus incentive opportunities based on improved claims billing yield • Comprehensive benefits plans • Reasonable accommodations in compliance with the Americans with Disabilities Act