Senior Manager, Content & Operations – Global Customer Advocacy

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150.5k - $215k / year

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Lead adoption, integration, and continuous optimization of the Customer Story Agent • Embed customer proof points into cross-functional workflows to increase accessibility, utilization, and operational efficiency • Execute global AI enablement initiatives and establish an AI impact measurement framework • Track productivity gains and business outcomes from AI adoption • Develop strategic customer content aligned with core solution priorities • Partner with cross-functional marketing teams on integrated campaigns and customer success stories • Lead the Gartner Peer Insights strategy and establish an always-on review recruitment program • Integrate customer feedback into marketing content to support competitive positioning and AI-driven search visibility • Partner with Analyst Relations and regional advocacy teams on customer reference requests and industry events

🎯 Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving • 7+ years of experience in customer marketing/advocacy, content strategy, product marketing, marketing operations, or related disciplines within a B2B technology environment • Strong strategic content development experience, translating complex technology solutions and customer outcomes into compelling, data-driven content supporting integrated marketing campaigns • Proven cross-functional program management skills, leading global initiatives, influencing stakeholders, and driving measurable outcomes across Sales, Marketing, and Customer Success • Strong analytical and operational expertise, including developing performance measurement frameworks, establishing scalable processes, and leveraging data to optimize program effectiveness • Preferred: hands-on experience with Upland RO, including managing customer advocacy content, maintaining data integrity, and optimizing platform workflows • Preferred: experience with Gartner Peer Insights programs, analyst relations, customer reference requests, and customer content • Preferred: experience deploying and operationalizing AI agents, securing stakeholder buy-in, driving internal adoption, and managing content ingestion, maintenance, and optimization

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks • Comprehensive and inclusive benefits for employees and their families • Reasonable support/accommodations in the recruiting process