Support Engineer

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🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Zuzeum Art Centre

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📚 Education

📱 Media

Art • Education • Media

Zuzeum Art Centre is home to the largest private collection of Latvian art in the world, showcasing a variety of exhibitions and events. It offers an engaging space for visitors of all ages, including families and school groups, with activities like guided tours, workshops, and cultural performances. Additionally, the center features a café and shop that support local products, creating a welcoming atmosphere for art lovers and the community.

📋 Description

• Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution. • Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering. • Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings. • Communicate clearly with customers and internal teams throughout the support process. • Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions. • Contribute to internal knowledge bases and playbooks that help the team handle new solutions faster. • Share customer feedback and product insights with the Product team.

🎯 Requirements

• 2+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role. • Strong troubleshooting instincts and the ability to investigate complex technical issues independently. • Good understanding of web applications, APIs, integrations, logs, and basic system behavior. • Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar) and comfortable using them as part of day-to-day technical work. • Excellent written and spoken English. • Customer-first mindset with strong ownership and follow-through. • Ability to work in a fast-paced environment with a wide variety of products and customer contexts.

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible work arrangements