How to answer "Why Customer Support" (with sample answers)

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Why do employers ask "Why Customer Support"?

Employers ask this question to understand why a candidate is interested in working in the field of customer support. It helps them assess the candidate's suitability for the role and company culture. Employers want to identify candidates who demonstrate an understanding of the importance of customer support and who have the necessary skills and attitude to excel in the role.

How to answer "Why Customer Support"

When answering this question, it is essential to showcase your enthusiasm and understanding of the role and the company. You must highlight that you possess the necessary skills and qualities that make you a good fit for the position. An effective response will show that you are interested in customer service because it aligns with your values and career goals.

How to prepare for this question

To prepare for this question, you should research both the role and the company you are interviewing for. This way, you have a clear understanding of the duties that come with a customer support role and how they fit into the organization. Additionally, self-awareness is key. Identify your personal strengths and how they fit into the role of customer support. Practicing your response to common questions is an excellent way to build confidence and minimize nervousness.

Common mistakes when answering this question

  • Providing vague answers that do not demonstrate enthusiasm for the role
  • Not acknowledging the importance of customer support in an organization
  • Failing to connect the role of customer support to your personal values or career goals
  • Not tailoring your response to fit the specific role and company

Sample answers

Bad answer 1:

I don't really have any particular reason for wanting to do customer support, but this job was available so I thought why not.

This answer is bad because it shows a lack of enthusiasm and genuine interest in the job. It can give the impression that you are not invested in the company or the role, and only applied because you were desperate for a job.

Bad answer 2:

I'm not really interested in customer support, but I'm willing to give it a try.

This answer is bad because it shows a lack of commitment to the job. Employers want to hire someone who is passionate and interested in the work, not someone who sees it as a last resort.

Good answer 1:

I have always enjoyed helping people, and I think customer support is the perfect opportunity to do that. I want to be able to assist customers with any questions or concerns they have, and ensure that they have a positive experience with the company.

This answer is good because it shows genuine interest in the job and highlights relevant skills. It also emphasizes a desire to provide excellent customer service, which is important in any customer-facing role.

Good answer 2:

I am interested in customer support because I believe it is crucial to building strong relationships with customers. By understanding and addressing their needs, I can create a loyal customer base for the company. I am excited to use my communication and problem-solving skills to help customers and make a positive impact on the company's reputation.

This answer is strong because it demonstrates an understanding of the role and its importance in the overall success of the company. It also highlights specific skills and traits the candidate possesses that would make them a valuable asset to the company.

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