Senior Technical Account Manager

🔥 16 minutes ago

🇨🇦 Canada – Remote

💵 CA$185k - CA$222k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

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Airbyte

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $150M Series B - Airbyte on 2021-12

SaaS • B2B • Artificial Intelligence

Airbyte is an open-source data integration platform that provides ETL/ELT, data replication, and connector infrastructure for moving and activating data across databases, warehouses, lakes, and applications. It offers both a developer-friendly open-source core and commercial SaaS/enterprise offerings with connectors, an Agent Engine to power AI agents and real-time workflows, and features for security, governance, and high-throughput pipeline management. Airbyte is used by data teams to build, operate, and scale data pipelines and to feed analytics, BI, machine learning, and GenAI systems.

📋 Description

• Lead and execute customer technical projects, including implementation and deployment of Airbyte solutions • Ensure implementations align with client requirements and industry best practices • Guide customers throughout their customer journey with technical expertise and hands-on support • Troubleshoot production Kubernetes workloads, pods, networking, storage, resource management, and deployment issues • Troubleshoot complex data movement issues involving SQL, CDC, database replication, and data synchronization • Troubleshoot REST API and integration issues involving HTTP methods, authentication, webhooks, and JSON • Advise customers on integrating LLM-based tooling into existing data infrastructure alongside Airbyte connectors • Work directly with clients’ technical teams to understand needs and tailor solutions • Collaborate with Technical Support, Product, and Engineering to address issues and deliver features • Help clients evaluate and adopt AI agent frameworks for autonomous data agents • Collaborate with Sales to identify and drive customer growth opportunities • Act as the internal source of truth for customer technical requirements and needed functionality • Partner with Product and Engineering to influence the roadmap • Demonstrate Airbyte offerings and best practices to clients and at industry events • Serve as a brand ambassador and foster stakeholder relationships • Evangelize best practices for building AI-ready data stacks • Create and deliver technical content, including blog posts, demos, and conference talks

🎯 Requirements

• 6+ years of experience in a customer-facing technical role, such as Technical Account Manager, resident solutions architect, professional services engineer, or consulting role • Deep, hands-on Kubernetes experience in production environments, including troubleshooting workloads, pods, networking, storage, resource allocation, and deployment issues • 2+ years of experience in a startup environment, ideally in modern data infrastructure, including cloud applications, databases, ELT tools, data warehouses or related fields • Hands-on experience with one or more AI frameworks • Exposure to AI agent frameworks and prompt engineering best practices is a strong plus • Proven track record of supporting products that directly impact business productivity • Exceptional customer orientation with a focus on delivering seamless onboarding and ongoing technical success • Strong interpersonal and presentation skills • Remote from Toronto, supporting East Coast Timezone

🏖️ Benefits

• Flexible PTO with a culture that encourages at least 25 days off annually • Public holidays in line with provincial employment standards • Comprehensive health coverage – extended health benefits on top of provincial public healthcare • Virtual healthcare access • Group retirement savings plan • Canada/Québec Pension Plan, Employment Insurance and workers’ compensation coverage • Professional development budget • Conference sponsorship • Book reimbursement • Equity • Commission

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