Technical Solutions Specialist

🔥 13 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BusPlanner

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

🚗 Transport

☁️ SaaS

📚 Education

Transport • SaaS • Education

BusPlanner is an all-in-one student transportation software platform that helps school districts plan, optimize, manage and monitor school bus operations. The SaaS suite includes AI-powered route optimization, real-time GPS tracking, fleet and financial management, online portals and mobile apps for parents and staff, redistricting/zoning, dispatch and field trip coordination, and integrations for forms and reporting. It is designed to reduce costs, improve safety and streamline operations for large K–12 transportation departments.

📋 Description

• Configure system settings, forms, workflows, user roles, and integrations such as SSO to meet client needs. • Set up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation/localization settings. • Support new feature rollouts, product updates, and upsell installations across all product lines. • Build and configure environments for product demos and sales presentations, without conducting demos or sales activities directly. • Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues. • Communicate with clients to understand reported issues, set expectations, and confirm resolution. • Build and maintain a technical documentation repository, including training materials, templates, and frameworks. • Diagnose and resolve client-reported issues across routing, scheduling, student data, GPS/live tracking, and reporting features. • Investigate application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed. • Assist with government and ministry reporting cycles and related data validation. • Support seasonal and cyclical processes such as school-year setup, grade rollovers, and annual update cycles.

🎯 Requirements

• 3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role. • Strong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems. • Comfort working with SaaS applications; familiarity with databases, SQL, or system administration concepts is an asset. • Excellent written and verbal communication skills, with a client-service mindset. • Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. • Experience in the K-12 transportation, education technology, or SaaS support space is a plus, but not required.

🏖️ Benefits

• Competitive salary and performance-based bonuses. • Full health and wellness benefits. • Flexible work hours and remote-friendly setup. • Full access to Claude Code and modern AI tooling, and the autonomy to shape how our team uses it. • A collaborative team culture focused on modernizing software that drivers, parents and school districts rely on every day.

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