Business Application Support Analyst

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $88k - $117k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fidelity Canada

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

💼 Consulting

🛡️ Insurance

💸 Finance

Consulting • Insurance • Finance

Fidelity Canada is a company dedicated to providing financial solutions for Canadian investors with a focus on enhancing their financial futures. For over 35 years, Fidelity has emphasized the success and well-being of its employees, offering a supportive environment that values integrity, diversity, and trust. With a strong commitment to employee development and well-being, Fidelity Canada provides industry-leading compensation packages, hybrid work environments, and extensive health and wellness programs. The company caters to both individual and institutional investors, offering services like investment solutions for institutional investors and execution, clearing, custody, and back-office solutions for brokerage firms and portfolio managers.

📋 Description

• Maintain service quality for FCC applications in production • Respond to client service requests and provide timely, quality problem resolution • Handle client and user requests appropriately and promptly • Answer questions, clear faults, propose solutions, and arrange appropriate measures • Track, troubleshoot, and resolve application-related issues • Evaluate client requirements and processes, including enhancements and maintenance • Act as liaison between vendors and users, communicating in business and technical terms • Interact with clients, vendors, FCC employees, and Fidelity firm-wide partners • Document problems and assist in their resolution • Take ownership of customer problems and use available resources to achieve the best outcome • Deliver seamless customer service through teamwork and collaboration • Assist with user training and product demonstrations • Perform Quality Assurance testing and Business Analysis related to supported applications • Report to the Manager, Business Applications and Support

🎯 Requirements

• Current work authorization for Canada is required • Completion of minimum 3-year post-secondary program or equivalent work experience • Application Support and Operations Environment experience is required • 3–5 years’ experience in a client application support role within the Financial Services industry, ideally within the brokerage market • 5+ years’ experience with solid knowledge and working experience in a brokerage business environment, particularly post-trade and mid/back-office applications • Proven ability to support and maintain complex business-critical systems within financial services environments • Knowledge and working experience with Dataphile and related wealth management and brokerage platforms • Experience troubleshooting API requests, response validation, error handling, and performance optimization • Strong knowledge of the Software Development Life Cycle (SDLC) is required • Excellent client service, prioritization, and multitasking abilities • Excellent written and oral communication skills • Ability to communicate technical material to non-technical users • Detailed-oriented with excellent analytical skills • Ability to probe and uncover underlying technical issues and business constraints • Creativity in finding alternative solutions to business needs • Ability to work collaboratively in a team environment • CSC or IFIC are assets • Bilingual French/English verbal and written skills are nice to have

🏖️ Benefits

• Discretionary performance bonus / target bonus • RRSP contribution after 6 months of employment, with no employee matching required • Flexible working arrangements, including remote, hybrid, and in-office options • Company contributions to group RRSP without employee matching requirement • Comprehensive health benefits starting on the first day • 100% employer-paid health benefit premiums • Up to $6,000 annually for mental health services and therapy • Parental leave top-up to 100% of salary for 25 weeks • Up to $650 for home office equipment • Generous time off policy • 2 paid volunteer days annually • Diversity and inclusion programs • Employee Resource Groups • Professional development opportunities • Access to over 11,000 training and development courses • Tuition reimbursement • Monetary rewards for completing a required designation