Temporary Call Center Universal Agent

Job not on LinkedIn

🔥 18 minutes ago

🇨🇦 Canada – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carters Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1865

🛍️ eCommerce

👥 B2C

🛒 Retail

eCommerce • B2C • Retail

Carters Inc. is a company that specializes in designing and selling a range of high-quality baby products, including teething rings, pacifier clips, pacifier cases, and rattles. With a focus on elegance, originality, and quality, the brand aims to provide stylish and practical solutions for parents seeking thoughtful gifts for newborns and infants. Carters Inc. combines contemporary designs with functional baby essentials to cater to the needs of both babies and their parents.

📋 Description

• Serve as the first point of contact for Carter’s customers via phone, email, and/or chat • Identify and handle customer inquiries completely and accurately • Demonstrate customer service and sales skills to optimize each customer interaction • Alert management to issues requiring escalation or indicating larger underlying problems • Resolve customer complaints and concerns and escalate as needed to a call center lead agent • Use technology tools as directed to support daily tasks • Participate in individual and team training sessions • Educate customers on Carter’s and OshKosh products to maximize upsell and cross-sell opportunities • Schedule and manage required customer follow-ups • Complete documentation for customer complaints and solutions • Maintain accurate customer data and records in Contact Center systems • Maintain confidentiality of customer data • Support both Consumer Affairs and eComm calls as needed based on business demands and call volume • Report to the Call Center Supervisor

🎯 Requirements

• Must reside in Canada • 6+ months of customer service experience • Ability to communicate effectively in both written and verbal communication • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision • Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management • Must comply with blackout periods as determined by Management • Call center, Retail, and/or E-commerce experience is a plus • Technical aptitude is a plus, but not required • Flexibility and adaptability are crucial • Must be willing to undergo cross-training to support both Consumer Affairs and eComm calls

🏖️ Benefits

• Equipment including laptop, mouse, headset, and extra monitor are provided • 30% employee discount • Additional perks and discount programs • Career development through Carter’s University, Toastmasters, mentorship programs, and other development paths • Potential to convert to a permanent role based on performance and business needs