Bilingual Nurse Case Manager

🔥 15 hours ago

🇨🇦 Canada – Remote

💵 $66.1k - $103.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

👻 Ghost score 0%

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Provide support to patients and healthcare providers regarding patient support services, diseases, and therapies • Assist patients and caregivers with assessments related to patient support services • Liaise between patients, families, and healthcare providers regarding medication access • Address program, disease-state, and product-related inquiries using provided materials • Support patient adherence and refer clinical questions beyond program materials to healthcare providers • Document patient information and interactions in electronic patient records • Conduct ongoing file reviews and updates • Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers • Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives • Coordinate and track patient services according to KPIs to expedite therapy access • Participate in specialized therapy training sessions • Attend pharmaceutical meetings, patient meetings, and conferences; work with patient associations and advocacy groups • Coordinate with healthcare providers, pharmacies, and infusion/injection clinics for treatment logistics and issue resolution • Maintain communication with the manager, team, and client regarding patient cases • Assist with training new Nurse Case Managers • Provide feedback on protocols, databases, processes, and interdepartmental processes • Report adverse events and serious adverse events according to program procedures • Perform other assigned duties and participate in standby/on-call coverage as required

🎯 Requirements

• Baccalauréat ou diplôme d’infirmier(ère) autorisé(e) (IA), diplôme d’études supérieures ou expérience spécifique de gestion d’un cabinet est préférable • Cinq (5) années d’expérience en soins infirmiers • Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required • Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields • Experience in public or private third-party reimbursement, sales, care management, clinical support in the pharmaceutical industry, or related experience • Fluency in French and/or English may be required depending on program and geographic location • Hematology and/or nephrology experience is an asset • Strong patient-centered, multitasking, pressure-management, customer service, telephone, analytical, mathematical, organizational, negotiation, presentation, problem-solving, communication, interpersonal, leadership, and teamwork skills • Proficiency in internet research and computer skills • Proficiency in Microsoft Word, Excel, PowerPoint, and other Office programs • Ability to communicate and understand medical information • Willing to travel at least 15% of the time each year • Ability to work autonomously and consistently meet deadlines

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process