Gestionnaire de Cas, Bilingue

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $45.9k - $71.9k / year

⏰ Full Time

🟢 Junior

💬 Bilingual

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Manage assigned projects and cases • Provide first-point-of-contact support for HR-related calls, emails, and customer requests • Provide telephone support for funding and access issues and compliance programs • Administer case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers • Conduct pharmaceutical and biotechnology market research initiatives with healthcare professionals and patients • Make outbound calls as part of patient programs • Document activities in program-specific databases • Process basic administrative transactions, approvals, data entry, and document verification • Guide associates on company practices and self-service tools • Escalate complex cases to the appropriate level 2 specialist or level 3 COE representative • Manage incoming and outgoing forms and information and scan documents • Identify and resolve customer issues and anticipate additional information needs • Meet performance metrics for call resolution, average response time, case response, and case/call quality • Attend refresher and specialized training • Provide feedback on protocols, databases, processes, and inter-departmental relationships • Communicate case-management updates during absences • Help train new caseworkers through shadowing and call monitoring • Report adverse events to assigned units/departments • Perform other assigned HR duties and projects

🎯 Requirements

• Broad training in business administration, accountancy, sales, marketing, computer sciences or similar vocations, generally obtained through a two-year associate's degree program or equivalent combination of experience and education • Minimum of one (1) year experience in customer service • Bilingual in Canadian French and English • Ability to multitask • Attention to detail • Strong problem-solving skills • Experience in the medical and pharmaceutical field is an asset • Working knowledge of Word, Excel, and Outlook • Effective oral and written communication skills • Strong organizational and interpersonal skills • Ability to establish and manage budgets and expenses • Leadership, presentation, and negotiation skills • Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs • Advanced knowledge of the pharmaceutical distribution industry • Working knowledge of automated warehouse operating systems • Strong business, financial, analytical, and mathematical skills • Ability to consistently meet deadlines • Excellent problem-solving skills

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process