Support Specialist I

🔥 9 minutes ago

🇨🇦 Canada – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CLEAResult

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2013-06

Consulting • Healthcare • Logistics

CLEAResult is North America's largest provider of energy efficiency, energy transition, and decarbonization solutions, aimed at reducing energy consumption and promoting sustainable practices. They offer a comprehensive suite of services and technologies including energy-efficient product marketplaces, greenhouse gas emission tracking, and strategic energy planning. Their mission is to create an environmentally sustainable world by collaborating with utilities, governments, and private businesses to implement impactful energy-saving measures. CLEAResult also educates and trains individuals in best practices for energy efficiency, supporting a transition from carbon-producing power to clean energy sources.

📋 Description

• Deliver a residential energy affordability and greenhouse gas reduction program in British Columbia. • Respond to inbound calls and emails from program participants, contractors, and other stakeholders. • Provide accurate and helpful information about program requirements. • Meet key performance indicators, including hold times and after-call wrap-up time. • Support application reviews and other administrative tasks. • Work directly with residents to understand their needs and help them find energy-saving solutions for their homes. • Collaborate with the team and the public to reduce emissions.

🎯 Requirements

• 0-1 years of experience in a customer-facing role; call centre experience is an asset but not required. • Post-secondary education is preferred. • Strong verbal and written communication skills. • Proficient with Microsoft Office applications. • Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset. • Interest in sustainability, energy efficiency or building science • Work regular full-time hours based on Pacific Standard Time. • Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. • Successful hires must pass pre-employment checks.

🏖️ Benefits

• Medical, Dental, and Vision Insurance with company premium assistance • Life, AD&D, and long-term disability coverage paid for by the company • RRSP company match • Paid vacation, sick and personal time • Paid company holidays • Paid Volunteer Time • Employee Referral Bonus Program • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program • Access to training opportunities to advance further in your career