Field Service Technician

🔥 4 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Diebold Nixdorf

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1859

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Diebold Nixdorf is a global company focused on transforming the way people bank and shop by providing innovative solutions for the banking and retail sectors. With a commitment to sustainability, Diebold Nixdorf offers scalable, AI-powered technology that enhances financial inclusion and promotes environmentally friendly operations. Their services include a range of support portals and customer experience solutions, which aim to help retail banks and grocers adapt to the evolving market demands.

📋 Description

• Determine priorities and schedule service calls. • Contact customers to advise them of the estimated arrival time. • Install, debug, and provide technical maintenance for hardware and software, primarily at customer locations. • Perform scheduled inspections, cleaning, servicing, and minor repairs on ATMs, point-of-sale equipment, computers, and related peripherals. • Perform basic installation of cables, devices, and Mas-Hamilton locks. • Diagnose hardware and software failures using diagnostic tools. • Perform component-level hardware repairs and adjust mechanical components. • Configure and install applicable software. • Perform preventive maintenance and replenish consumables according to guidelines. • Install, move, add, change, and remove hardware and software products. • Accurately record service-related data and complete required documentation. • Escalate issues and reassign service calls as needed. • Train customers on the use and operation of installed hardware and software. • Participate in training, KPI implementation, and special projects.

🎯 Requirements

• High school diploma required. • One to two years of technical service experience. • Valid driver’s license and a driving record that meets DN fleet requirements. • Good computer knowledge and skills. • Strong advanced-level troubleshooting and diagnostic skills. • Strong advanced-level prioritization and follow-up skills. • Excellent customer service, communication, and interpersonal skills. • Willingness to work in inclement weather. • Ability to adapt to various shifts, including a rotating on-call schedule during evenings and weekends. • Ability to organize and inventory parts and tools in the service vehicle. • Ability to drive a company vehicle. • Successful completion of driver’s record, background, and drug screening checks. • Ability to lift heavy equipment weighing more than 9 kg (20 lb) and work while standing, bending, crouching, and frequently moving the hands and fingers. • Fluency in French required. • Ability to travel to the United States for training. • Education or equivalent work experience required. • Minimum of 1–2 years of relevant experience, or an equivalent combination of education and experience in Field Services. • Good written and verbal communication skills. • Technical or specialized training is an asset.

🏖️ Benefits

• Structured technical and computer-assisted training • Regular technical training (on-site, classroom, and online) • Opportunities to participate in special projects • Remote role, depending on the WorkplaceType field value “Remote”