Technical Account Manager

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HighlightTA

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

👥 HR Tech

🎯 Recruiter

☁️ SaaS

HR Tech • Recruitment • SaaS

HighlightTA is your on-demand talent team that simplifies hiring by embedding talent partners directly into your organization. They offer solutions for project management, recruitment functions, and operational projects, tailoring their approach to fit the unique needs of each business. With a data-driven strategy, HighlightTA ensures quick access to top-tier talent while allowing flexibility in scaling team engagement.

📋 Description

• Serve as the primary technical point of contact during customer onboarding and implementation. • Lead technical discovery sessions, understand customer architecture, recommend integration approaches, and guide customers through API implementation and best practices. • Investigate and resolve complex API, authentication, and integration issues. • Collaborate with Engineering to identify root causes, communicate resolutions, and ensure timely issue resolution while maintaining excellent customer communication. • Manage and resolve inbound technical inquiries received via Jira, triaging requests related to specific client needs, tracking time-to-response and time-to-close, and joining customer calls when technical depth is required. • Partner with Customer Success, Sales, Product Management, and Engineering to support implementations, provide technical expertise during the customer cycle when required, escalate product enhancement opportunities, and improve the overall customer experience. • Create and maintain integration documentation relative to the customer base records (any customisation), technical guides, API examples, implementation playbooks, and internal knowledge base articles. • Educate customers and internal teams on integration capabilities and best practices. • Analyze common integration challenges, identify process improvements, recommend enhancements to APIs and implementation workflows, and contribute to scaling technical customer success processes.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience • Demonstrated experience in a customer-facing technical role, with exposure to solution design, technical troubleshooting, implementation support, or customer enablement • Advanced technical education or equivalent hands-on industry experience (bonus) • Experience working in SaaS, HR Technology, Payroll, Workforce Management, or Enterprise Software environments (bonus) • Cloud certifications (AWS, Azure, Google Cloud), API or integration platform certifications, or project management certifications (bonus)

🏖️ Benefits

• 32 days of paid time off per year • Company-paid benefits that start on day 1 • Remote-friendly and supportive flexible remote arrangements • Work-from-home allowance • Professional development budget • And a few more goodies!