Account Manager, AdTech

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illumin (AcuityAds Inc.)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

Advertising • B2B • SaaS

illumin is a cutting-edge omnichannel advertising platform that simplifies digital advertising by empowering marketers to create meaningful cross-channel connections. With real-time insights and intuitive tools, the platform enables data-driven decisions for effective campaign management. It integrates advanced audience segmentation and utilizes AI-driven optimizations to enhance campaign effectiveness, ensuring that brands and agencies can reach their target audiences with precision and measurable success.

📋 Description

• Act as a strategic advisor and primary point of contact for managed and self-service clients • Build and nurture relationships with clients • Proactively monitor account health, campaign performance, and customer engagement • Collaborate with sales, product, and engineering teams • Lead onboarding processes for clients • Champion the customer experience to address concerns and resolve escalations • Drive retention and growth through strategic business reviews and performance discussions • Collect and analyze consumer behaviour data to provide actionable insights

🎯 Requirements

• Proven track record in Account Manager, Key Account Manager, or Customer Success roles • Skilled at upselling and cross-selling • Comfortable owning the retention and growth strategy for accounts • Ability to assess and provide tailored actionable recommendations • Experience with Programmatic, SaaS, and media channels • Proficient with CRM tools such as Salesforce, HubSpot, or Zoho CRM • Strong skills in MS Office, particularly Excel • Excellent presentation and influencing skills

🏖️ Benefits

• Flexible work environment • Meal credit for in-office days • Free massage with an RMT in-house every eight weeks • Comprehensive benefits including life, AD&D, long-term disability insurance • Coverage for prescriptions, dental, vision, mental health, and professional health services • Access to a workplace advisor • Vitality Wellness app • $300 annual healthcare spending account