Account Manager – EMEA

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $70k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Irth Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

☁️ SaaS

⚡ Energy

📡 Telecommunications

💰 Private Equity Round on 2015-07

SaaS • Energy • Telecommunications

Irth Solutions is a market-leading provider of a SaaS platform focused on enhancing resilience and reducing risk in the management of critical network infrastructure. Their solutions are trusted by energy, utility, and telecom companies across the U. S. and Canada, offering capabilities in damage prevention, training, asset inspections, land management, and 811 ticket management. By leveraging business intelligence, analytics, and geospatial data, Irth Solutions provides comprehensive situational awareness to proactively manage and mitigate risks in network infrastructure. The acquisition of OneBridge Solutions enhances their asset performance management offerings.

📋 Description

• Develop and maintain trusting relationships with clients after initial sales. • Deploy account management strategies to reinforce Borealis growth. • Define growth plans for the assigned client portfolio. • Manage the financial aspects of the client portfolio. • Identify client needs and convert them into business opportunities. • Deliver business presentations to key stakeholders, often at executive level. • Proactively follow up and engage with clients. • Analyze Borealis adoption, define objectives, and implement strategies with stakeholders. • Understand business requirements, help define client processes, and implement them in Borealis. • Advise clients on optimal Borealis solutions and practices. • Suggest workarounds adapted to client contexts. • Provide insightful reporting and KPIs through the SaaS platform. • Collaborate with surrounding teams to meet client objectives. • Scope and brief Project and Technical teams for additional services. • Ensure proper use of the Borealis Helpdesk and Helpcenter. • Provide quality product feedback to align the Borealis roadmap. • Collaborate with Account Directors on strategic accounts. • Promote best practices for global Borealis usage.

🎯 Requirements

• Fluent in English, French and Portuguese written and spoken. • Bachelor’s degree in administration (BBA) or any other field deemed pertinent. • At least 3-4 years of experience in customer success account management or solution consulting role. • 2-3 years of experience with SAAS or CRM a plus. • Strong technical and computer software background to support customers in a SAAS environment. • Successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping client requests technically and financially. • Strong communication skills. • Cultural competence and ability to adapt to clients with varied skill sets and communication styles. • Excellent relationship building skills. • Available to work atypical working hours. • Flexibility and ability to work simultaneously on different subjects.

🏖️ Benefits

• Join a dynamic, growing company that is well respected in its industry. • Health plans options including medical, dental, & vision • 401k or RSP + company match • Flexible PTO policy plus company-paid holidays • Generous one-time “work from home” stipend to get you started • Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings • Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office