Payment Technical Support

Job not on LinkedIn

🕒 June 23

🇨🇦 Canada – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 55%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jonas Software

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🏗️ Construction

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🏥 Healthcare

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Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.

📋 Description

• Serve as the escalation point for Tier 1 technical support issues • Troubleshoot payment gateway, API, webhook, tokenization, and transaction processing issues • Analyze logs, API calls, and transaction data to identify root causes • Collaborate with Engineering, QA, and Product teams to resolve issues • Assist merchants and partners with integrations, SDK configuration, and best practices • Update internal documentation and knowledge base resources • Provide recurring issue feedback to product teams • Participate in on-call rotation as required • Perform additional responsibilities assigned by leadership to support departmental and organizational objectives

🎯 Requirements

• 2–4 years of experience in technical support or client-facing engineering • Strong knowledge of REST APIs, JSON, authentication, and webhooks • Understanding of payment processing concepts including settlement, chargebacks, tokenization, and PCI compliance • Experience with tools like Postman, Splunk, or comparable debugging platforms • Strong written and verbal communication skills • Ability to work independently and collaboratively in a fast-paced environment • Experience with ticketing systems such as Zendesk, Jira, or Salesforce • Strong understanding of payment fee models, transaction lifecycle processes, and industry standard payment processing practices • Experience with payment platforms such as Stripe, Adyen, or Authorize.Net • Basic knowledge of scripting or query languages (Python, SQL) • Familiarity with SaaS and cloud-based tech environments • Must be eligible to travel to the USA without restrictions; if visa is needed, it must be secured beforehand • Must have pre-existing legal authorization to work in the United States of America • No visa sponsorship available

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance plans • 15 paid vacation days annually • 5 paid sick days annually • 1 paid personal day annually • Employee Share Program (Ticker: CSU.TO) • 100% remote-first work model • Flexible work from home or a location of choice within Canada

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