Disability Benefits Specialist, CPP/QPP

🔥 15 hours ago

🇨🇦 Canada – Remote

💵 $61.2k - $68.9k / year

⏰ Full Time

🟢 Junior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medavie

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Community Health

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

📋 Description

• Manage QPP/CPP files following referral by the Disability Case Specialist, including referrals, applications, follow-ups, appeals, and decisions • Initiate applications and support plan members through the process • Complete follow-ups and ensure processes are completed • Explain benefit offsets and their impact to plan members by phone and in writing • Act as a subject matter expert for QPP and CPP files • Provide guidance on complex cases and emerging government disability program practices • Contribute to knowledge sharing, process enhancements, and operational best practices • Provide file status updates • Determine QPP/CPP retroactive payment amounts • Initiate recovery steps with QPP/CPP • Enter information and apply offsets in relevant systems, ensuring file continuity and calculation accuracy • Communicate with QPP/CPP regarding timelines and decisions • Ensure QPP/CPP receives necessary information and documentation • Process refusal decisions and support insured persons with appeals • Identify opportunities to improve processes, member experience, and operational effectiveness • Participate in innovation, quality, and disability management initiatives

🎯 Requirements

• Post-secondary diploma in administration, insurance, accounting, finance, or another related field • 1-3 years of experience in disability management, group insurance, claims administration, finance, or a related field • Experience in finance or accounting • Professional written and verbal communication skills • Strong organization and prioritization skills • Excellent customer service and telephone skills • Strong analytical skills and problem-solving abilities • Ability to work with minimum supervision • Strong knowledge of government disability benefit programs, including QPP and CPP, or ability to develop expertise quickly • Analytical ability and attention to detail • Ability and confidence in explaining financial concepts • Customer focus and ability to manage multiple priorities • Proficient keyboarding and technical aptitude in Microsoft Office • Experience with an electronic case management system, such as Fineos, considered an asset • Bilingualism (English/French) required

🏖️ Benefits

• Health and dental coverage that is 100% employer paid from day one • Wellness benefits • Health resources • Fitness center discounts • Flexible work environment supporting work–life balance • Professional development opportunities, including leadership programs, ongoing learning, and career growth pathways • Collaborative and inclusive culture • Performance-based incentive programs for eligible employees, discretionary and subject to individual and organizational results • Recruitment accommodations or adjustments