Account Manager

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Melody

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🛒 Retail

🛍️ eCommerce

🏪 Marketplace

Retail • eCommerce • Marketplace

Melody is a retail service operator (branded Melody Mall) that provides shared physical stores for e-commerce brands. It offers turnkey, no-upfront-investment retail space in premium locations (shopping centers and city centers), handling staff, operations, rent and in-store support while enabling e-shops to use the space for order pick-up, returns, and brand building. Melody runs multiple stores across the Czech Republic, Slovakia and Romania and promotes multichannel sales, joint marketing, data sharing and retail expertise to grow online retailers' conversion and revenues.

📋 Description

• Serve as the primary point of contact for assigned client accounts, ensuring strong relationships and high levels of customer satisfaction • Manage ongoing communication with clients to understand their needs and provide appropriate solutions or services • Monitor account performance and identify opportunities for growth through upselling or cross-selling • Coordinate with sales, marketing, and support teams to ensure successful product and service delivery • Maintain accurate client interaction, account update, and sales activity records in Salesforce or HubSpot • Prepare reports, presentations, and account reviews to track performance and communicate progress • Develop and manage a comprehensive customer certification program, including certification levels, requirements, and learning pathways • Collaborate with subject matter experts and stakeholders to identify certification competencies and knowledge areas aligned with industry standards and best practices

🎯 Requirements

• Experience building lasting customer relationships • Ability to serve as the primary point of contact for assigned accounts • Excellent verbal and written communication skills • Proven negotiation and contract management skills • Strong problem-solving abilities • Experience using CRM platforms such as Salesforce or HubSpot • Strong organizational and time management skills • Ability to manage multiple accounts, priorities, and deadlines effectively

🏖️ Benefits

• Comprehensive benefits • Salary aligned with industry standards