Senior Routing Engine Developer – CX Platform

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🖥 Software Engineer

👻 Ghost score 25%

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Design and develop enterprise-scale routing engines distributing voice and digital interactions in real time • Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules • Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads • Design and maintain APIs for routing configuration, administration, monitoring, and integrations • Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance • Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms • Develop Java and Spring Boot services, APIs, integration components, and reference implementations • Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps • Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability • Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions • Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance • Collaborate with CX domain experts to translate operational requirements into routing capabilities

🎯 Requirements

• 8+ years of software engineering experience • Substantial ownership of architecture and technical delivery for distributed applications • Expert-level hands-on experience with Java and Spring Boot • Experience implementing distributed systems and microservices architectures • Experience with REST APIs, persistence, security, testing, and performance engineering • Experience developing routing logic for contact center, communications, or customer engagement platforms • Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing • Experience building high-throughput, low-latency transaction processing systems • Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering • Experience with PostgreSQL or comparable relational databases • Experience with data modeling, integration data flows, and transactional design • Hands-on experience with contact center or CX platforms and customer routing and engagement concepts • Excellent communication skills • Ability to produce clear technical documentation and lead client-facing workshops

🏖️ Benefits

• Competitive pay and comprehensive compensation and benefits package • Health insurance • Relocation program • Remote work flexibility through a Work From Anywhere culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Global, inclusive, and supportive work environment • Regular team-building company social events • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality

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