Account Director

🔥 1 minute ago

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 10%

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Northern Trust

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Northern Trust is a trusted financial advisor known for its commitment to service, expertise, and integrity. The company provides financial services to a diverse range of clients including family offices, financial advisors, corporations, and nonprofits. With a focus on integrated trading solutions and insights into economic challenges, Northern Trust offers a comprehensive range of services tailored to the needs of various financial entities. It also emphasizes research and client engagement to help shape economies and optimize fund operations. Founded in 1889, Northern Trust continues to build on its reputation as a leader in the finance industry.

📋 Description

• Serve as the digital transformation lead and trusted strategic partner for enterprise clients across commercial and public sectors. • Own multi-year roadmaps, value realization, executive alignment, and account growth through renewals, upsell, cross-sell, new solution adoption, and expanded services. • Build executive relationships, manage account plans and forecasts, lead client conversations, and shape solutions through discovery, scoping, proposals, SOWs, RFPs, pricing, and negotiations. • Partner with PMO, Delivery, Sales, and subject matter experts to align priorities, manage risks, resolve challenges, and support successful project delivery on time and within budget. • Achieve individual sales and account-growth targets, including retention, renewals, upsell, cross-sell, new solution adoption, and year-over-year revenue growth. • Own account plans, pipeline development, forecasting, budgets, and profitability. • Develop multi-year account roadmaps informed by client priorities, industry trends, platform developments, analytics, and digital maturity opportunities. • Support RFP responses, shortlist presentations, and pre-sales conversations. • Conduct regular QBRs and ABRs to demonstrate value and ROI, review KPIs, align roadmap priorities, identify risks, and uncover future opportunities. • Complete account health and opportunity reviews. • Build knowledge of priority clients and their industries to identify opportunities across client organizations and targeted verticals. • Participate in marketing, networking, partner, and industry events, including speaking opportunities where appropriate. • Mentor team members, share best practices, and support challenging client conversations.

🎯 Requirements

• 6+ years of experience in consultative sales, business development, or revenue-focused account management, preferably within an integrated marketing, digital, or creative agency. • Demonstrated success growing client relationships and achieving revenue and account-growth targets. • Experience with strategic account planning, executive stakeholder engagement, QBRs/ABRs, solution shaping, proposals, SOWs, pricing, negotiations, and RFPs. • Familiarity with digital platforms and ecosystems, particularly Adobe Experience Manager, Adobe Commerce, Acquia, or Drupal. • Experience supporting digital marketing and analytics solutions that deliver measurable business results. • Ability to manage complex client relationships, budgets, opportunities, and expectations with professionalism and sound judgment. • Strong listening, empathy, communication, presentation, and relationship-management skills. • Experience working with clients across commercial and public sectors is preferred. • Degree in marketing, communications, advertising, public relations, business, or a related field—or equivalent experience and measurable results. • Ability to travel within North America; a valid passport is required.

🏖️ Benefits

• Benefits plan, plus a Health Spending Account • Wellness Program & LifeWorks EAP • Fitness Reimbursement Program - $500 annually • Vet Care Program • RRSP Matching • Target based Bonus - commission • Endless Professional Growth Opportunities • Delicious Meals & Company Social Events • Free Onsite Parking • Referral Bonus Program • Flexible work environment - so you can work where & when you work best • Allowance to help set up home office - $500 • Start with 3 week of PTO • Commission opportunities • Health and dental benefits • Profit sharing • Other eligible perks