Patient Experience Representative

🔥 15 minutes ago

🇨🇦 Canada – Remote

💵 $45k - $48k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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PocketHealth

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

PocketHealth is a company that provides a service for patients to easily access, manage, and share their medical imaging records. Trusted by over 1,500,000 patients, PocketHealth offers lifetime storage and the ability to access records from over 800 hospitals and clinics. Their platform empowers individuals by giving them control over their healthcare journey, allowing them to better understand their health diagnoses and make informed decisions. The service is designed to be intuitive and accessible on any device, catering to multiple users such as doctors and specialists, thereby improving the coordination of care.

📋 Description

• Provide timely technical support to patients via email and phone • Provide guidance on appropriate platform use and general platform education • Serve as a key contact for patients accessing health records and navigating the PocketHealth platform • Gather patient and provider feedback • Use feedback to help Management and Engineering teams shape the future of the PocketHealth platform • Directly support patients in their healthcare journey • Work in a fast-paced startup environment

🎯 Requirements

• Ability to work Monday to Friday, 12pm-8pm EST • Excellent communication skills in English (verbal and written) • Minimum of 2-3 years in a customer service role with communication over phone and email (mandatory) • Outstanding organizational skills and an ability to juggle multiple tasks • Experience with or passion for healthcare would be an asset, but is not required • Technical Support experience considered an asset • Resourceful, flexible, hold yourself accountable and persevere in the face of obstacles • Hardworking and eagerly embrace the challenge of solving problems • Empathetic and enjoy teaching people at all levels of technical proficiency • A standout teammate – someone who believes in working with their team to achieve shared goals • Communication skills in Spanish or French (verbal and written) - not required, but would be an asset

🏖️ Benefits

• Working remotely • Competitive salaries and benefits • Stock options for every employee • Four weeks of paid time off • Unlimited paid wellness days • Extended mental health coverage • 16 weeks of parental leave top-up • Comprehensive health and benefits package • Equity in the form of stock options

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