Senior Technical Support Engineer

🕒 September 8

🏄 California – Remote

🏄 California – Remote

💵 $99.4k - $150.3k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Manage the support queue and resolve product-related issues through live chat, email, and video calls • Support the Success Architect team as a technical resource for customers • Work with engineering to diagnose, debug, and report operations-related problems • Investigate, diagnose, and triage product bugs • Collaborate with the product team to prioritize and implement customer feedback into actionable product-roadmap insights • Improve documentation, processes, and the knowledge base • Participate on the incident response team and provide critical communications during incidents • Support leadership in improving customer operations strategy, speed, efficiency, and experience

🎯 Requirements

• Bachelor's degree required • 5+ years of experience providing support in a B2B SaaS company • Ability to explain complex features and functionality to technical and non-technical users with empathy and technical expertise • Excellent interpersonal, communication, and writing skills • Extensive knowledge of Salesforce CRM • Working knowledge of marketing automation systems, including Marketo, Pardot, HubSpot, and Eloqua • Working knowledge of JavaScript and API errors • Knowledge of web technologies, including website architecture, custom forms, and UTM parameters • Knowledge of platform technology, including email services and LLMs • Ability to analyze issues and solve complex problems • Interest in growing a career in Technical Support • Candidates are subject to resume and qualification assessment using AI tools; human decision-makers make final selection and hiring decisions

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation, equity, and benefits may be available for certain roles