Fixed Term Program Manager – 8 Months

🔥 13 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Program Manager

👻 Ghost score 10%

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Manage, plan, and implement specific programs and portfolios • Ensure programs are designed and implemented according to sponsors’ strategic direction • Ensure client needs are met • Manage overall program performance and services including reimbursement, patient coordination, and medication management • Build reimbursement expertise within therapeutic areas and develop training content • Manage stakeholder escalations to client satisfaction • Provide sponsors with market, competitive, and payer insights • Evaluate program strengths, weaknesses, and improvement opportunities • Recommend and execute operational changes through change management • Collaborate with analytics teams on program reporting • Lead and participate in client meetings and ongoing client communications • Collaborate with internal departments to optimize execution and client relations • Assist with quality assurance and improvement initiatives and oversee CAPA activities • Oversee case managers’ call handling, customer service, documentation, and follow-up • Monitor staff performance and assess training needs • Provide scheduling input and staffing recommendations • Participate in program design and development, including documentation, manuals, SOPs, flows, and charts • Manage technical project setup, including telephony, data collection tools, processes, and reporting • Manage day-to-day project activities, inquiries, and troubleshooting • Address client requests and case escalations, coordinate resources, and communicate with stakeholders • Participate in consulting and research projects as needed • Communicate program status to the account manager/project director • Perform additional duties assigned by the manager

🎯 Requirements

• University degree in an applicable field • Broad knowledge and training in business administration, accountancy, sales, marketing, or similar vocations • 1–3 years of experience in a Program Management role • Minimum of 2 years in a People Management role • Experience in Oncology therapeutic area considered an asset • Expertise in reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes • Understanding of technology direction, trends, and strategic business impact on key clients • Knowledge of full-service call center programs • Ability to interpret financial data and manage a budget • Strong customer/client management background • Exceptional project management skills, including organizing, planning, and executing projects from vision through implementation • Strong analytical, conceptual, and problem-solving skills • Demonstrated track record of new concept development for various projects • Critical thinking and ability to develop innovative solutions • Strong interpersonal and leadership skills • Ability to develop and grow talent • Exceptional organizational skills and ability to build effective working relationships

🏖️ Benefits

• 100% Canadian company with locations across the country • State-of-the-art facilities • Flexible working environment promoting work-life balance • Employee Development Program • Industry-leading, in-house corporate training throughout the year • Competitive Salary • Generous vacation entitlement • Wellness Program with 5 paid days off for well-being • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program • Equal opportunity, diversity, inclusion, belonging, equity, and accessibility commitment • Accommodations available upon request during the selection process

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