Manager, Account Management

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ShareGate

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

ShareGate is a software platform that helps IT teams plan, execute and manage migrations to Microsoft 365 and maintain ongoing governance and security across M365 environments. It provides tools for tenant-to-tenant migration, SharePoint/OneDrive/Exchange/Teams/Google Workspace migration, reporting, governance assessments, and Copilot-readiness, delivered as a commercial SaaS product with partner programs and enterprise-oriented support.

📋 Description

• Own the transition from a fast, transactional renewal motion to a segmented renewal motion with cross-sell revenue • Lead 4–8 Account Managers accountable for GRR, NRR, and expansion • Hit team-level GRR, NRR, and expansion targets through a proactive, structured renewal motion • Transform the high-velocity renewal team into a segmented, expansion-led team while maintaining throughput • Grow cross-sell revenue by leading the ShareGate Protect motion into the existing Migrate customer base • Develop Account Managers through weekly 1:1s, pipeline reviews, and live deal coaching • Surface churn signals early, coach save plays, and escalate revenue at risk • Deliver trusted forecasts, maintain HubSpot pipeline hygiene, and use AI to turn CRM data into decisions • Partner with RevOps, Channel, Finance, and Legal on segmentation, reporting, and capacity planning • Report to the Director, Account Management and collaborate with Channel, RevOps, Finance, Legal, HR, Sales Enablement, and Product Marketing

🎯 Requirements

• 2+ years leading an Account Management or Customer Success function accountable for renewal and expansion targets, with a track record of hitting them • Experience with both high-velocity transactional renewals and white-glove strategic accounts • Judgment to match the account motion to customer needs • Builder's instinct and ability to test bets and change course • Strong leadership through change, including over-communication and honest communication amid uncertainty • Strong coaching instincts and radical candor • Working AI fluency, including building workflows and analyzing CRM data • HubSpot experience is a plus • Familiarity with the Microsoft 365 ecosystem is a bonus • Experience shifting a velocity-driven team to an expansion-led model is a bonus

🏖️ Benefits

• Pay mix: 65% base salary, 35% variable • LTIP program, share in Workleap's long-term growth • RRSP • Family health insurance • Telemedicine • Annual wellness budget • Flexible vacation policy • Remote work, with access to our Montreal office • In-person gathering twice a year • Claude access, for everyone