Director, Revenue Operations

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StoreForce

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🛒 Retail

🤝 B2B

💰 Private equity on 2023-04

SaaS • Retail • B2B

StoreForce is an all-in-one retail operations SaaS platform for specialty retailers that centralizes workforce management, KPI and performance management, retail execution, and employee engagement. It provides mobile and enterprise modules that give real-time visibility and enable retail executives, field managers, and store staff to communicate, execute strategies, optimize labor, and improve store performance.

📋 Description

• Translate sales strategy and priorities into actions, owners, milestones, and measures • Run recurring pipeline, forecast, deal progression, and account-plan review cadences with the CRO • Reinforce revenue KPIs and hold the team accountable for execution • Diagnose ineffective plays or processes and improve them • Set standards for account plans and coach the team toward them • Build land-and-expand plays across sister brands, regions, and StoreForce products • Track expansion opportunities from analysis to action with clear ownership and measurable progress • Create fact-based views of pipeline health, deal risk, forecasting, conversion, velocity, and win/loss patterns • Own the revenue KPI framework and ensure trusted reporting is used to drive action • Partner with the CRO on coverage strategy, territory design, and capacity planning • Partner with Finance on quota setting, incentive design, and compensation modeling • Document useful processes and playbooks and drive adoption • Reinforce sales approaches through coaching, inspection, and feedback • Work with Salesforce and analytics resources to define system requirements • Partner with Sales, Marketing, Client Success, Finance, and Product across functional boundaries • Establish AI-enabled workflows for account planning, opportunity management, prospect research, deal inspection, and forecasting • Establish weekly operating cadence, revenue scorecard, and KPI framework • Baseline and improve forecast accuracy, deal-cycle time, win rate, and account-plan coverage • Improve account planning, expansion motions, pipeline discipline, forecast confidence, and sales-play adoption • Provide performance visibility by segment and region • Clarify and help establish a motion for smaller, faster-moving opportunities • Create leverage for the CRO so sales leadership can focus on coaching, strategy, and closing business • Deliver weekly, monthly, and quarterly sales performance reports to the CRO and stakeholders

🎯 Requirements

• Meaningful experience in Sales Operations, Revenue Operations, Sales Excellence, or comparable commercial execution • Ideally experience in enterprise B2B SaaS • Track record of improving sales execution, beyond administering tools or producing reports • Hands-on experience with account planning, complex deal inspection, forecasting, and land-and-expand motions • Strong analytical skills • Working fluency with Salesforce • Experience influencing sellers and leaders without direct authority • Experience creating adoption across a distributed team • Vertical SaaS, private-equity-backed companies, specialty retail, or retail technology experience is helpful • Ability to distinguish meaningful commercial signals from superficial activity • Ability to coach, train, and develop others • Strong oral and written communication skills • Ability to build structure and repeatability in ambiguous or unstructured environments • Comfort operating in a fast-paced, evolving environment • Ownership of outcomes and urgency • Accountability, influence, assertiveness, analytical thinking, communication, leadership, process orientation, agility, and entrepreneurial drive

🏖️ Benefits

• Flexible work arrangements and schedule • Employer-paid health benefits including dental and prescription drug coverage • Health Spending Account • RRSP matching • First Time Home Buyer support • Company-paid training and professional development • Extended Long Weekends • Religious Observance Days • Employee Referral Program • Spotlight Recognition Bonus Program • Dedicated Employee Assistance Program (EAP) • 20% bonus at target