Services Program Manager

Job not on LinkedIn

🕒 October 29

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 14 days.
• Jobs at this company usually fill in 21 days.
• Reposted once.
• No salary listed.

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Toshiba Global Commerce Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛒 Retail

🔧 Hardware

Retail • Hardware • Software

Toshiba Global Commerce Solutions is a leading provider of integrated in-store solutions for the retail industry. The company offers a range of products and services, including point-of-sale systems, self-service solutions, mobile and digital signage, as well as comprehensive software suites such as the ELERA platform. Toshiba's innovative technology is designed to enhance customer engagement, transform in-store experiences, and accelerate the digital transformation of retail operations. With a strong presence in the market, Toshiba Global Commerce Solutions aims to empower retailers by delivering meaningful, personalized shopping interactions, and driving operational efficiency.

📋 Description

• Manage the day-to-day execution of complex Installation Services projects and support qualified sales opportunities. • Apply value-based selling expertise to identify business needs and develop customized solutions. • Coordinate cross-functional teams, including Solution Architects, Customer Success, Sales, and the Director of Installation. • Manage project budgets and align them with client expectations, using change control to maintain P&L goals. • Oversee planning, execution, and delivery of key initiatives on time, within scope and budget, and with high-quality deliverables. • Oversee program execution and delivery across multiple complex projects involving TGCS, clients, and third-party vendors. • Lead daily project team meetings and collaborate with cross-functional teams. • Develop and manage project plans. • Provide frequent updates to clients and internal executives, manage escalations, and resolve issues. • Mentor Project Managers and develop team leadership. • Facilitate requirements-gathering workshops, manage risk mitigation, and maintain thorough project documentation. • Provide content for RFPs and RFIs and identify opportunities to leverage existing assets.

🎯 Requirements

• Bachelor’s degree with 12+ years of experience or an equivalent combination of education and experience. • 12+ years of Project Management experience, with at least 6 years in the retail industry, particularly in store operations. • Proven experience with Point-of-Sale installation and cabling projects. • Experience creating customer proposals and delivering effective presentations. • Strong understanding of P&L responsibilities and financial management. • Proficient in MS Office tools, including MS Project and Excel. • Exceptional communication and relationship-building skills across all levels of an organization. • Strong multitasking and organizational abilities. • Experience with project change control processes, including budget and scope management. • Customer-facing experience, with a services background. • Proven ability to manage custom installation projects. • Ability to influence and collaborate in a matrixed team environment. • Strong problem-solving skills and a focus on delivering results. • PMP Certification preferred. • Up to 20% travel expected (US & Canada).

🏖️ Benefits

• Group health coverage (medical, dental, & vision) • Employee Assistance Programs • Pre-tax spending accounts • 401(k) plan (with company match) • Company provided life insurance • Pet Insurance • Employee discounts • Generous paid holiday schedule, paid vacation & sick/personal days

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