Manager, Account Management

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Workleap

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

☁️ SaaS

⚡ Productivity

💰 Private Equity Round on 2023-06

HR Tech • SaaS • Productivity

Workleap is a company that provides an integrated platform designed to improve the employee experience by focusing on engagement, performance, and development. Their suite of products includes Officevibe, Pingboard, and various Learning Management Systems (LMS) that help businesses tackle challenges like hybrid work, onboarding, professional development, and performance management. Workleap aims to create happier and more productive workplaces by making it easier for HR teams to manage and enhance their HR strategies. With a customer base exceeding 20,000 leaders globally, Workleap offers tools that are easy to implement and integrate with existing HR and productivity systems.

📋 Description

• Own the transition from a fast, transactional renewal motion to a segmented renewal motion with cross-sell revenue • Lead 4–8 Account Managers accountable for GRR, NRR, and expansion • Hit team-level GRR, NRR, and expansion targets through a proactive, structured renewal motion • Transform the renewal team into a segmented, expansion-led team while maintaining throughput • Grow cross-sell revenue by leading the ShareGate Protect motion into the existing Migrate base • Develop Account Managers through weekly 1:1s, pipeline reviews, and live deal coaching • Protect revenue at risk by surfacing churn signals, coaching save plays, and escalating early • Deliver trusted forecasts, maintain HubSpot pipeline hygiene, and use AI to turn CRM data into decisions • Partner with RevOps, Channel, Finance, and Legal on segmentation, reporting, and capacity planning • Report to the Director, Account Management • Collaborate with Channel, RevOps, Finance, Legal, HR, Sales Enablement, and Product Marketing

🎯 Requirements

• 2+ years leading an Account Management or Customer Success function accountable for renewal and expansion targets, with a record of hitting them • Experience with both high-velocity transactional renewals and white-glove strategic accounts • Judgment to match the account approach to its needs • Builder's instinct and ability to test bets and change course • Strong leadership through change, including over-communication and ownership of team frustrations • Strong coaching instincts and radical candor • Working AI fluency, including building workflows and using AI to analyze CRM data and pressure-test decisions • HubSpot experience is a plus • Familiarity with the Microsoft 365 ecosystem is a bonus • Experience taking a velocity-driven team through the shift to expansion-led is a bonus

🏖️ Benefits

• LTIP program, share in Workleap's long-term growth • RRSP • Family health insurance • Telemedicine • Annual wellness budget • Flexible vacation policy • Remote work, with access to our Montreal office • In-person gathering twice a year • Claude access, for everyone