Manager, Premier Accounts

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

💰 Private equity on 2021-10

Enterprise • Cybersecurity • B2B

11:11 Systems is a managed cloud and IT resilience provider operating an award‑winning resilient cloud platform. The company offers managed public and private cloud, high‑performance object storage, backup and disaster‑recovery-as-a-service (DRaaS), managed security services (MDR, SIEM, EDR, zero trust), and networking solutions (SD‑WAN, SASE, multi‑cloud connectivity), plus consulting and continuity services for enterprise customers. 11:11 positions itself as a VMware Pinnacle Partner and emphasizes modernization, protection, and management of mission‑critical workloads for organizations across regulated industries.

📋 Description

• Manage a team of Enterprise Solution Managers • Track ESM deliverables and ensure account states remain green • Ensure Quarterly Business Reviews and strategic client meetings are conducted • Conduct quarterly account Lifecycle Management audits • Participate in problem management calls and guide timely RCA communication and permanent solutions • Maintain trusted customer relationships, identify opportunities, and solicit feedback • Provide technical and strategic direction from solution design through steady-state operations • Ensure lifecycle management activities, technical documentation, production and recovery configurations, dependency maps, and runbooks are maintained • Track and secure contract renewals • Manage escalations and ensure continuous feedback to the team • Build relationships with internal and external teams to resolve escalations and high-priority issues • Maintain a high-performing team and minimize attrition • Drive service management, business improvements, and the organization mission and vision at team level • Improve customer satisfaction and reference-ability • Assist ESMs in developing recovery strategies to meet customer RTO/RPO and conducting periodic recoverability testing • Work consistently with the Code of Business Ethics and Company Values • Handle company data according to data-handling agreements, procedures, and policies • Review and follow company policies, data privacy practices, compliance training, and policy acknowledgements • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field • 10 to 12 years of professional IT experience • At least 5 years of people and team management experience related to Enterprise Architecture/Engineering in complex environments • Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, or cloud certifications • At least one professional certification, such as ITILv3, TOGAF, or PRINCE2, or equivalent demonstrable skills and experience • 3+ years of demonstrated experience in Disaster Recovery Design and Solutions • Bilingual fluency in Japanese and English • Knowledge and experience with Zerto, Veeam, virtualization, VMware, Hyper-V, networking, SDN, VMware NSX, routing and switching, security, firewalls, storage and backup administration, databases, Windows and Linux administration, BCP and DR solutions, automated discovery, CMDB, ITIL, and Service Management • Hands-on experience with ServiceNow is a plus • Advanced knowledge of multi-tier application architecture design • Excellent knowledge of disaster recovery principles and practices • Skilled in MS Excel, Visio, MS Word, and PowerPoint • Ability to lead technically complex engagements and guide technical staff through crisis events and escalations • Must be legally eligible to work in the US without visa sponsorship

🏖️ Benefits

• Full-time remote work • Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions