Staff AI TechOps Lead

🕒 April 24

🇺🇸 United States – Remote

💵 $123k - $178k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Design and implement AI-powered solutions across CX tools like Zendesk, Salesforce, Rocketlane, Gong and Gainsight • Gather requirements from CX Operations leaders and stakeholders, documenting current-state workflows and translating business needs into technical specifications across the support lifecycle • Build and maintain integration AI solutions and workflows, including but not limited to system-to-system automations across Zendesk, Salesforce, and Gainsight • Build tools and automations for ticket routing, case summarization, sentiment analysis, knowledge base surfacing, and proactive churn signals • Develop internal APIs and scripts to streamline CX workflows and reduce manual effort for support teams • Integrate third-party AI platforms, including AI tools like Dust and automation platforms like Workato into the CX tech stack • Ensure systems are scalable, reliable, and well-documented • Stay current on AI trends and recommend relevant CX and support applications

🎯 Requirements

• 3-5 years of experience in CX Operations, support engineering, or automation development, with direct exposure to post-sales workflows • Hands-on experience with an enterprise integration/iPaaS platform (Workato, Tines, Zapier, or similar) to build and maintain cross-system automations • Ability to gather and document business requirements, map workflows, and communicate process changes to non-technical stakeholders • Strong communicator who can translate complex technical solutions for non-technical CX stakeholders • Proficiency in Python and SQL for building automations, working with APIs, and integrating AI tools • Experience using LLM APIs (e.g. OpenAI) cloud platforms (e.g. AWS or GCP) and version control (Git) tools to solve business problems • Comfortable working with APIs and automating across SaaS tools like Zendesk, Salesforce, Gong, and Gainsight • Bonus: Experience deploying internal tools with platforms like Retool, Streamlit, Slack bots, or Dust • Understanding of CX data structures including ticketing systems, customer health scoring, and escalation logic • Experience with process mapping, business requirements documentation, or workflow analysis

🏖️ Benefits

• immediate participation in 1Password's benefits program (health, dental, 401k and many others) • utilization of our generous paid time off • equity grant • participation in our incentive programs