Strategic Customer Success Partner – Coach

Job not on LinkedIn

🔥 2 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 49 days.
• No salary listed.

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360Learning

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📚 Education

⚡ Productivity

☁️ SaaS

💰 $200M Private Equity Round on 2021-10

Education • Productivity • SaaS

360Learning is a company that provides an online learning platform designed to facilitate collaborative learning in organizations. Their platform focuses on empowering L&D professionals to drive culture and learning initiatives through the use of social and collaborative tools. 360Learning aims to improve employee engagement and productivity by promoting a learning culture.

📋 Description

• Own the most critical customers in France • Support, mentor, and guide Client Success Partners managing strategic accounts • Guide customers' learning and development strategies through the 360Learning platform • Build strong relationships with clients and ensure satisfaction • Drive contract renewals and reduce churn • Achieve renewal and expansion goals for the largest French-market accounts • Complete coach onboarding and establish routines with team members • Review customer situations and account portfolios • Serve as escalation point for team accounts • Define initiatives addressing team and customer gaps • Report on risk, product needs, retention, expansion, and customer performance metrics • Run warning meetings and quarterly performance reviews • Define OKRs and collaborate with AMs, Product, Alliances, and CS Ops • Sponsor top customers and engage decision-makers, HRs, and L&D Directors • Identify expansion opportunities with Account Executives • Lead customer experience meetings and showcase collaborative learning usage • Develop customer advocates and ambassadors to generate influenced sales • Define forecasts, roadmaps, and annual strategy for French strategic customers • Conduct performance reviews, career planning, and team development • Hire and onboard new teammates when needed • Ensure CSPs reach their targets and improve customer support

🎯 Requirements

• At least 10 years of extensive experience in Customer Success and 5 years in a Manager position • Ability to find the middle ground between the product, learning and development strategy and champion collaborative learning to drive the French strategic business forward • Understanding of French enterprise market dynamics (corporate culture, L&D trends, procurement) • Strong negotiation and stakeholder management skills (C-level execs, HR/L&D leaders) • Data-driven decision making, analyzing churn, adoption, and success metrics • Coaching and mentoring skills for developing junior/mid-level client success managers • Performance management and career development planning • Fluent English (US/UK) / B2 level or equivalent (FR) • Successful experience as a CSP, having achieved objectives over the last 18 months • Ability to conduct meetings with CEOs, Directors or COMEX members at a customer site • Experience managing complex customer situations • Ability to intervene in the pre-sales phase to promote and advise on required support • Ability to rely on appropriate internal stakeholders to advance projects or manage conflicts • Excellent interpersonal skills • Enthusiasm for 360Learning's working environment and Convexity Culture

🏖️ Benefits

• Work From Home stipend • RTT • Lunch vouchers • Medical insurance • Gym subscription • 1 month parental leave for the second parent • Flexible hours • Full remote work possible anywhere in France • Working remotely from outside France is also possible, subject to some conditions and approval of the Remote Committee • Equity

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