Strategic Account Manager – Customer Success Manager

🔥 30 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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SOPHiA GENETICS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

SOPHiA GENETICS is a leading cloud-native healthcare technology company specializing in data-driven medicine. Their SOPHiA DDM™ Platform integrates multimodal healthcare-omics data, utilizing machine learning to produce actionable insights aimed at improving patient outcomes. The platform is designed for various applications, including oncology, rare and inherited diseases, cardiology, metabolism, and neurology. SOPHiA GENETICS helps healthcare institutions analyze and share digital health data, creating a global network to advance precision medicine. They also offer clinical solutions and products for research use and diagnostics, contributing to advancements in areas like oncology and rare diseases.

📋 Description

• Build and maintain strong customer relationships across the UK, Nordics and Benelux • Understand laboratory needs and support continued use of SOPHiA GENETICS technology • Take ownership of customer relationships from contract signature through implementation and routine use • Focus on customer retention and contract continuity • Grow existing accounts by mapping laboratory workflows and stakeholders • Visit customers and convert unmet needs into adoption of additional applications • Bring newly signed customers into routine use alongside implementation specialists • Anticipate procurement timelines and manage contract and tender renewals • Deliver revenue growth through expansion and pricing negotiations, including annual price increases • Build key opinion leader relationships and customer networks supporting adoption of new panels and applications • Coordinate with sales colleagues on regional opportunities

🎯 Requirements

• At least 5 years' experience in sales or customer account management • Track record of proactively growing existing accounts rather than solely administering them • Minimum of 3 years working knowledge of complex genomics, next-generation sequencing or oncology workflows • Ability to explain products, ask informed questions about laboratory needs and involve appropriate internal specialists • Ability to map complex accounts and develop relationships with multiple stakeholders • Experience navigating laboratory or healthcare procurement and tender processes • Experience with contract renewals and commercial negotiations • Proactive approach to customer engagement • Ability to prioritise activity according to commercial impact • Based in France and able to travel throughout the territory

🏖️ Benefits

• Purpose-driven organization with the patient at the heart of every decision and action • Exponential growth environment • Home office work arrangement • Travel across the territory for customer meetings, conferences and events

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