Customer Support Consultant, English

🔥 6 hours ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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3Shape

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2021-12

Manufacturing • Consulting • Logistics

3Shape develops 3D scanners and CAD/CAM software solutions for the dental and audio industries. Their technology is transforming how health professionals diagnose and care for patients. The company has been recognized with multiple awards, including 'Entrepreneur of the Year' by Ernst & Young. Headquartered in Denmark, 3Shape operates production facilities and offices across China, Europe, Latin America, and the USA.

📋 Description

• Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events • Solve and escalate technical issues • Handle support cases by collecting all relevant information from customers according to company procedures and recording it in the company’s CRM • Interact with other departments and escalate customer feedback further

🎯 Requirements

• Good verbal and writing skills at an upper-intermediate level in English and Ukrainian • Customer-oriented approach • Good communicator with the ability to ask and listen • Problem-solving and logical thinking skills • Result-oriented and stress-resistant • Aspiration to self-development and willingness to grow • Professional, multitasking, and empathetic skills

🏖️ Benefits

• Meaningful work that helps to change the future of dentistry • Work in a unique professional, friendly and supportive environment • Constant professional growth and development • A healthy work-life balance • Comprehensive benefits including 24 working days of annual vacation • Medical insurance • Paid sick leaves and child sick leaves • Maternity and paternity leaves • Breakfasts and lunches in the office • Good working conditions in a comfortable office in UNIT.City • Parking lot with free spaces for employees • Occasional business trips to Western Europe • Opportunity to become a part of the success that 3Shape has created over the past 25 years