Customer Support Specialist

🔥 24 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HealthJoy

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 $60M Series D on 2022-10

Consulting • Insurance • Healthcare

HealthJoy is a care navigation platform that simplifies the process for employees to access high-quality healthcare at optimal costs, resulting in healthier employees and financial savings for companies. The platform offers a range of services including virtual musculoskeletal care, urgent care, primary care, behavioral health support, chronic care management, surgery centers of excellence, and employee assistance programs. HealthJoy also provides integrations for customized benefit strategies, allowing employers and HR teams to streamline healthcare benefits and enhance employee satisfaction. Their solutions cater to HR, employers, brokers, and consultants, focusing on cost containment and improved healthcare outcomes.

📋 Description

• Handle member inquiries and tickets accurately and efficiently • Help members understand their healthcare benefits and feel supported • Leverage automation tools and AI software to speed up resolution times • Assess urgency of incoming requests and prioritize critical cases • Manage escalations with empathy and objective reasoning • Conduct outbound calls to healthcare providers and members • Help schedule appointments, verify information, and close gaps in care • Identify scheduling bottlenecks and workflow trends • Flag issues early and suggest improvements to team leadership • Deliver high-standard “WOW” service to the US customer base • Communicate scheduling challenges or trends that may negatively impact outcomes • Keep team leadership and members updated in real time • Proactively communicate progress and flag blockers • Own daily performance targets, including ticket volume, quality scores, and member satisfaction • Meet assigned KPIs

🎯 Requirements

• Must reside in Ukraine • Upper-Intermediate+ English (B2/C1) • Exceptional written and verbal communication skills • Strong self-management and ownership skills • Ability to track own time and deliver results without constant supervision • Solution-first problem-solving mindset • Ability to research internal documentation, AI tools, and knowledge bases independently • Ability to quickly absorb complex concepts and adapt to new processes • Ability to continuously learn from feedback with minimal hand-holding • Comfort navigating frequent changes, fast-paced environments, and evolving priorities • Proficient computer skills • Ability to rapidly learn new software • Hands-on experience using AI tools, ChatGPT, prompt engineering, or automation tools is a strong plus • Genuine empathy and strong interpersonal skills • Prior customer service or support experience is a major plus

🏖️ Benefits

• 20 paid vacation days per 12-month period • Paid sick leave • 100% health insurance coverage for employees • Option to insure family members at a reduced rate • KPI-based bonuses for top performers • Career growth opportunities from Junior to Middle, Senior Specialist, and Team Leader • Horizontal career opportunities in Learning & Development, Quality Assurance, or Process Analysis • Company-sponsored English classes • Corporate Udemy learning platform • Internal and external educational events • Training on the American healthcare system and cultural peculiarities • Personal therapy sessions • Virtual mental health lectures • Company happy hours, team buildings, and recreational events • Corporate discounts and special offers at Sport Life • Essential equipment for comfortable remote work