Customer Support Agent

Job not on LinkedIn

🔥 0 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mindly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏥 Healthcare

🧘 Wellness

🏪 Marketplace

💰 $2M Seed Round - Mindly on 2023-12

Healthcare • Wellness • Marketplace

<Mindly> Mindly is a Ukrainian online mental health platform that connects clients with licensed psychologists and therapists. The service provides web-based client and therapist dashboards, supports remote/online therapy sessions, appointment management, client messaging, reviews, and gift certificates. Mindly focuses on improving mental wellbeing by helping clients find suitable specialists and enabling psychologists to grow their practices and organize online work; the platform lists thousands of psychologists and has served over a million clients.

📋 Description

• Provide timely, empathetic, and personalized support to platform users, primarily customers • Communicate with platform specialists via Intercom and help resolve their requests • Handle requests related to accounts, subscriptions, refunds, and technical platform issues • Ensure a positive user experience while resolving customer inquiries • Turn user feedback into insights for other teams to help shape and improve the product

🎯 Requirements

• Experience working as a Customer Support Agent or in a related role • Hands-on experience with Intercom, Zendesk, or another customer support management tool • Native-level Ukrainian proficiency • English proficiency at C1+ level • Empathy and ability to build trusting relationships with users • Initiative in solving existing customer issues and preventing potential ones • Curiosity and enthusiasm for solving non-standard challenges • Ideally located in the CET or EET time zone

🏖️ Benefits

• 20 days of paid vacation (flexible with days off) • Competitive salary • Therapy on Mindly • Remote-first work arrangement • Fast-growing product company environment • Strong team of A-players