Customer Support Specialist

🔥 52 minutes ago

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HealthJoy

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 $60M Series D on 2022-10

Consulting • Insurance • Healthcare

HealthJoy is a care navigation platform that simplifies the process for employees to access high-quality healthcare at optimal costs, resulting in healthier employees and financial savings for companies. The platform offers a range of services including virtual musculoskeletal care, urgent care, primary care, behavioral health support, chronic care management, surgery centers of excellence, and employee assistance programs. HealthJoy also provides integrations for customized benefit strategies, allowing employers and HR teams to streamline healthcare benefits and enhance employee satisfaction. Their solutions cater to HR, employers, brokers, and consultants, focusing on cost containment and improved healthcare outcomes.

📋 Description

• Handle member inquiries and tickets accurately and efficiently • Use automation tools and AI software to reduce resolution times while maintaining quality • Assess request urgency, prioritize critical cases, and manage escalations • Conduct outbound calls to healthcare providers and members to schedule appointments, verify information, and close gaps in care • Identify scheduling bottlenecks and workflow trends, flag issues, and suggest improvements to leadership • Deliver high-standard “WOW” service to the US customer base • Communicate scheduling challenges and trends that may negatively impact outcomes • Keep leadership and members updated on progress and flag blockers early • Own daily performance targets, including ticket volume, quality scores, and member satisfaction

🎯 Requirements

• Upper-Intermediate+ English (B2/C1) • Exceptional written and verbal communication skills • Strong self-management and time-tracking skills • Ability to work autonomously without constant supervision • Solution-first problem-solving approach • Ability to research internal documentation, AI tools, and knowledge bases independently • Ability to quickly learn complex concepts and adapt to new processes • Comfort working in fast-paced, changing environments with evolving priorities • Proficient computer skills and ability to rapidly learn software • Hands-on experience with AI tools, ChatGPT, prompt engineering, or automation tools is a strong plus • Genuine empathy and strong interpersonal skills • Prior customer service or support experience is a major plus • Must reside in Ukraine

🏖️ Benefits

• 20 paid vacation days per 12-month period • Paid sick leave days • KPI-based bonuses for top performers • Career growth opportunities from Junior to Middle, Senior Specialist, and Team Leader • Horizontal career opportunities in Learning & Development, Quality Assurance, or Process Analysis • 100% health insurance coverage for employees • Option to insure family members at a reduced rate • Company-sponsored English classes • Corporate Udemy learning platform for professional development • Internal and external educational events • Personal therapy sessions • Virtual mental health lectures • Happy hours, team buildings, and recreational events • Corporate discounts and special offers at Sport Life • Essential equipment for comfortable work from home