Gaming Support Agent, Polish / English

🔥 0 minutes ago

🇵🇱 Poland – Remote

💵 zł31 - zł33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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5CA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

🎮 Gaming

B2B • Gaming

5CA is a customer experience (CX) and technical support outsourcing company that provides multilingual, remote customer and player support services — with a strong focus on the gaming industry. The company emphasizes a fully remote workforce (100% work-from-home since 2005), supports major gaming clients for 20+ years, and hires roles such as Gaming Support Agent, Customer Support Agent, and Tech Support Agent across many countries and languages.

📋 Description

• Handle customer support issues for an assigned game studio • Help players with account and technical issues • Resolve purchase- and gameplay-related queries • Work with a team of agents under the guidance of a Team Lead and Operations Manager • Complete assisted training modules to grow and improve skills • Stay current on the client's newest projects, updates, past releases, and branding • Help players continue enjoying the games they love

🎯 Requirements

• Speak and write Polish at an advanced level (C1 minimum) • Speak and write English at an intermediate level (B2 minimum) • Based in Poland • In-depth gaming knowledge and love of video games • Own a modern gaming PC/laptop • Fast learner, take initiative, and excel at troubleshooting • Dedicated quiet workspace within your residence • Minimum internet speed of 15 Mb/s download and 15 Mb/s upload with latency under 120 ms internationally • Minimum 8 GB RAM • Windows 11, all editions except Windows S Mode • Processor with CPU Mark of at least 9220; Intel 8th Gen or above, or Ryzen 2nd Gen or above • GPU with G3D Rating of 4806 or stronger • 2 monitors • Smartphone for two-factor authentication running Android 10.0+ or Apple iOS 16.0+ • Customer service environment experience is optional

🏖️ Benefits

• The flexibility to work 100% remotely with no wasted commute time and travel costs • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages • Innovative digital tools and comprehensive training, with access to our library of online training courses • Various learning and career development initiatives throughout the year • Fun employee engagement activities • Participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA