Mandarin/English Gaming Support Agent

🔥 0 minutes ago

🌐 Malaysia, Philippines – Remote

🇲🇾 Malaysia – Remote 🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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5CA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

🎮 Gaming

B2B • Gaming

5CA is a customer experience (CX) and technical support outsourcing company that provides multilingual, remote customer and player support services — with a strong focus on the gaming industry. The company emphasizes a fully remote workforce (100% work-from-home since 2005), supports major gaming clients for 20+ years, and hires roles such as Gaming Support Agent, Customer Support Agent, and Tech Support Agent across many countries and languages.

📋 Description

• Handle customer support issues for an assigned game studio • Help players with account and technical issues • Resolve purchase- and gameplay-related queries • Work with a team of agents under the guidance of a Team Lead and Operations Manager • Complete assisted training modules to grow, develop, and improve skills • Stay current on the client's newest projects, updates, past releases, and branding • Help players continue enjoying the games they love

🎯 Requirements

• Advanced Mandarin and English proficiency • In-depth gaming knowledge and passion for video games • Own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch, or a modern gaming PC/laptop • Fast learner who takes initiative and excels at troubleshooting • Dedicated quiet workspace within your residence • Customer service experience is optional/a plus • Minimum internet speed of 15 Mb/s download and 15 Mb/s upload, with international latency below 120 ms • Minimum 8 GB RAM • Windows 11, excluding Windows S Mode • Processor with a CPU Mark of at least 9220; 8th Gen Intel or above, or 2nd Gen Ryzen or above • GPU with a G3D Rating of 4806 or stronger • Smartphone for two-factor authentication running Android 10.0 or newer or Apple iOS 16.0 or newer

🏖️ Benefits

• The flexibility to work 100% remotely with no wasted commute time and travel costs • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages • Innovative digital tools and comprehensive training, with access to a library of online training courses • Various learning and career development initiatives throughout the year • Fun employee engagement activities and participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA