Customer Service Representative, Mandarin

Job not on LinkedIn

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner • Provide accurate information, solutions, and assistance to customers • Resolve customer concerns effectively while maintaining a high level of empathy and professionalism • Document customer interactions and update records in the system • Escalate complex issues to the relevant teams when necessary • Work closely with team members and supervisors to achieve performance targets and service level agreements • Maintain a positive and customer-first attitude at all times

🎯 Requirements

• Proficiency in Mandarin (spoken and written) and English • Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply • Strong communication and problem-solving skills • Ability to handle multiple tasks and work under pressure • Flexibility to work on rotational shifts, including weekends and public holidays • Based in Johor or willing to relocate

🏖️ Benefits

• Competitive salary and benefits package • Paid training and career development opportunities • A supportive and diverse work environment • Opportunities to grow within the company