Bilingual Case Manager, Personal Injury

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The Ward Law Group, PL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 B2C

⚕️ Healthcare Insurance

B2C • Legal • Healthcare Insurance

The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.

📋 Description

• Serve as the primary point of contact for clients throughout the intake and treatment phases of the case • Maintain frequent communication with clients regarding treatment status, property damage, case progression, and outstanding needs • Respond to client calls, voicemails, SMS messages, and emails in a timely and professional manner • Provide clients with updates, guidance, and support throughout the pre-litigation process • Maintain accurate and detailed documentation of all client communications and case activity • Monitor and follow up on client medical treatment progress and provider compliance • Coordinate with medical providers regarding appointments, treatment status, records, and billing requests • Identify treatment gaps, missed appointments, or barriers impacting case progression • Assist clients with scheduling concerns and treatment-related questions as appropriate • Communicate with insurance adjusters regarding claim status, coverage information, and property damage matters • Obtain and verify insurance information, policy limits, claim numbers, and adjuster details • Assist clients with property damage issues including repairs, total loss claims, rental coordination, diminished value claims, and loss of use concerns • Manage and prioritize an active caseload while ensuring timely progression of each matter • Identify cases eligible for escalation, attorney review, demand preparation, or transfer to the appropriate department • Monitor case milestones and proactively follow up on pending items needed for case advancement • Ensure all case documentation is accurately saved, organized, and maintained within the case management system • Review files for completeness and readiness prior to submission for demand or attorney review

🎯 Requirements

• Previous experience in Personal Injury Case Management, Intake, or Pre-Litigation preferred • Experience handling personal injury claims, insurance communications, or client case coordination • Understanding of bodily injury claims, medical treatment progression, and property damage processes • Strong organizational skills and attention to detail • Ability to manage a high-volume caseload in a fast-paced environment • Strong written and verbal communication skills • Ability to maintain professionalism and empathy when communicating with clients • Reliable attendance, accountability, and strong follow-through • Experience using Litify (Salesforce) preferred • Experience working within a Plaintiff Personal Injury law firm preferred • Fluency in both English and Spanish

🏖️ Benefits

• Employee empowerment and growth opportunities • Compassionate teamwork environment • Value-based company culture